Error 403 : Unable To Apply Update - Question | JoomShaper

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Error 403 : Unable To Apply Update

Laurent

Laurent

SP Page Builder 1 month ago

Hi,

On som website I have this error when I update SPPB from joomla's backend : https://ibb.co/VWZyg43S

Email and licence are correctly added on SPPB settings and mu subscription is active.

So why does not work?

Thanks

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12 Answers
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #229893

Hello Laurent,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

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Laurent
Laurent
Accepted Answer
1 month ago #229922

you will find credentials in Hidden Content area. note that this issue is not located on this website only, we have this behavior on many websites.

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Laurent
Laurent
Accepted Answer
1 month ago #230145

any news please?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #230327

I see that you have already updated to the latest SP Page Builder version. In the meanwhile, I have checked the issue with other support agents. Someone faced it and the others don't. So, let's see if you can't update it on the next release.

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Laurent
Laurent
Accepted Answer
1 month ago #230329

Yes I had to update, due to all security breaches discovered.

I did the test with latest release (6.7.1) and issue is the same.

I have around 20 websites impacted, other works.

So issue is not solved from my side.

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Laurent
Laurent
Accepted Answer
1 month ago #231819

any news? do you still need website access or can I remove it?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #231846

You can remove it. I think it is not specific to you only. We will check this internally.

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Laurent
Laurent
Accepted Answer
1 month ago #231853

ok thanks

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Laurent
Laurent
Accepted Answer
1 week ago #233443

hi,

Is this issue fixed in 6.9.0 release?

thanks

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 week ago #233486

We have not encountered this issue on this version.

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Laurent
Laurent
Accepted Answer
1 week ago #233520

Ok I check and I come back to you.

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Laurent
Laurent
Accepted Answer
6 days ago #233609

problem is the same in latest version.

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