Error 403 : Unable To Apply Update - Question | JoomShaper

Error 403 : Unable To Apply Update

Laurent

Laurent

SP Page Builder 4 days ago

Hi,

On som website I have this error when I update SPPB from joomla's backend : https://ibb.co/VWZyg43S

Email and licence are correctly added on SPPB settings and mu subscription is active.

So why does not work?

Thanks

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3 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 days ago #229893

Hello Laurent,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

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Laurent
Laurent
Accepted Answer
4 days ago #229922

you will find credentials in Hidden Content area. note that this issue is not located on this website only, we have this behavior on many websites.

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Laurent
Laurent
Accepted Answer
17 hours ago #230145

any news please?

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