Solved EasyStore

Email notification

Asked by diveu roger 1 month ago Last activity 1 month ago

Joomshaper support was unable to resolve the issue.

I can't seem to edit the text. I need to change it from English to French.
After making the change and clicking save, a red icon with an 'X' appears, and the change is rejected.
Also, the test email isn't working.
Does anyone have a solution for changing the text to another language ?

This concerns the following elements:
emails/order/order_confirmation
emails/payment/payment_success
emails/payment/payment_error
emails/payment/payment_success_admin
emails/shipping/shipping_add_tracking
emails/customer/customer_new_account

I have a French website with primarily French customers. It would therefore make sense for email notifications to be in French.

Thanks

Accepted answer

Marked as the solution

Ziaul Kabir Staff

1 month ago

It’s great to hear that your issue has been resolved.
If everything is working fine now, please mark the question as complete by accepting any of our answers.

Thank you!

7 more replies

Ziaul Kabir Staff

1 month ago

Hi Roger,

Thank you for reporting this issue.

Could you please provide a few screenshots showing the email notification settings, the text you are trying to change, and the red X message that appears after clicking Save? This will help us better understand what is happening.

Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access and screenshots of the issues, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,
Thank you!

diveu roger Asked this

1 month ago

https://imgur.com/a/thdNy9T

Ziaul Kabir Staff

1 month ago

The access credentials you provided seem to be incorrect, as we are unable to log in.

Could you please provide the correct cPanel access and Joomla administrator access so we can investigate the issue further?

Thank you!

diveu roger Asked this

1 month ago

It's ok

diveu roger Asked this

1 month ago

When are you going to test ?

Ziaul Kabir Staff

1 month ago

Hello,

I apologize for the delayed response.

Initially, we noticed that the issue occurs when you add a hyperlink and click Save. To investigate this further, we need access to your server/cPanel so we can check the server configuration and error logs.

Please provide your cPanel/server access so we can proceed with the investigation.

Thank you for your cooperation.

Best regards,

diveu roger Asked this

1 month ago

Hello,
I made a change to the firewall.
I am currently testing it, and it seems to be working.