Solved SP Page Builder

Easy Store content disappears when updating to Joomla 6.1.3 and SP Builder

Asked by Mauricio Valdez 1 month ago Last activity 1 month ago

Hello...

After installing the Selixo template, I am encountering the same error again: when updating Joomla to 6.1.3 and SP Builder, the store—along with Easy Store and all its content—disappears.

I just performed the installation and update, but I did NOT touch anything related to Easy Store.

I haven't updated or attempted to modify the Easy Store component at all, since it seems that trying to update it causes issues.

Can you help me get it working just like the demo template?...

atach exaple files

https://1drv.ms/f/c/d1df219c766976db/IgC9Jlw4r7tGQqYdAz_5n7iCAZTGwROeMRexuTr8ifoHNu4?e=2RtwFC

Thanks.

https://1drv.ms/f/c/d1df219c766976db/IgC9Jlw4r7tGQqYdAz_5n7iCAZTGwROeMRexuTr8ifoHNu4?e=OwaCvO

Accepted answer

Marked as the solution

Atick Eashrak Shuvo Staff

1 month ago

Hello,

Thank you for contacting us, and I apologize for the inconvenience.

I understand that after updating Joomla to 6.1.3 and SP Page Builder on the Nexio template, some sections of the website are no longer displaying as expected.

I would be happy to investigate the issue and check the template configuration to help restore the website so that it works as closely as possible to the template demo.

To investigate this properly, please provide FTP access (or SFTP access) to the website files, along with the necessary server access details. This will allow me to inspect the template files, SP Page Builder assets, and any related errors that may be causing the sections to disappear.

Please make sure you have a recent backup of the website before providing access.

Once I have the access details, I can investigate the issue further and identify what is preventing the sections from displaying correctly.

Best regards

7 more replies

Mauricio Valdez Asked this

1 month ago

All right Atick Eashrak

Here are the FTP access details for this site:

Atick Eashrak Shuvo Staff

1 month ago

Please check the hidden content area

Mauricio Valdez Asked this

1 month ago

I am attaching the access details here.

Atick Eashrak Shuvo Staff

1 month ago

Unfortunately, for some reason, I’m unable to access the FTP using the credentials provided.

Could you please try one thing to see if it resolves the issue? In the root directory of the website, there should be a file named htaccess.txt. Please rename it to .htaccess.

Hopefully, this will resolve the issue. Once you’ve done this, please let me know if the problem persists.

Mauricio Valdez Asked this

1 month ago

Thanks a lot Atick

It's working now; that was the issue...

I usually rename the htaccess.txt file to .htaccess manually after installing a new template, but with these new installations, the .htaccess file was already set up, so I didn't move it or do anything manually.

This means that for these new installations, the file needs to be renamed manually.

Atick Eashrak Shuvo Staff

1 month ago

You’re very welcome, and I’m glad to hear that it’s working now.

Just to clarify, the existing .htaccess file you found was not provided or created by us. It is automatically generated/configured by your hosting server.

Normally, when setting up a new Joomla installation, you may need to rename htaccess.txt to .htaccess manually if the file has not already been created. In your case, the server had already created an .htaccess file, which is why no manual action was initially required.

Please marked the issue as solved

Mauricio Valdez Asked this

1 month ago

Thanks Atick I do that...