Articles Layout/Thumb Slider addon does not play or load video directly on homepage

Hello,

I have provided the temporary administrator credentials securely in the hidden content section. Also, a full backup of the site has been taken successfully.

Please note that this website is multilingual with 3 languages (Arabic, English, and French). Each language has its own assigned default template style and its own homepage layout in SP Page Builder.

Please investigate why the videos (both horizontal and vertical) do not load or play directly on the homepage across all 3 language layouts using the template's article addons.

Thank you!

Hello Ziaul,

To prove that this is not a personal customization issue, I have performed a completely fresh, clean installation of the Newsberg template without a single line of modification or external override on a separate test directory here:
https://vm-eg.com/2

As you can see, the exact same issue persists on the brand-new, untouched installation. The "Articles Layout / Thumb Slider" addon still fails to load or play the video from the article's Blog Media tab and shows a blank gray area instead.

This confirms 100% that the file /templates/newsberg/sppagebuilder/addons/articles_thumb_slider/site.php contains a native core bug/limitation shipped directly within your official template package, and it is absolutely NOT an "out-of-scope customization" done by me.

Since I am using your official, unmodified product and experiencing a core layout failure, this falls strictly under your support policy.

Please inspect the fresh installation link provided above, or escalate this ticket immediately to a senior developer to patch this bug in the template's native addon code.

Thank you, and I look forward to your quick action.

Best regards,

Hi Ziaul,

Are you seriously asking me to delete the "articles_thumb_slider" component from the Newsberg template? I bought this template specifically for this layout! The "articles_thumb_slider" is the main defining feature that distinguishes the Newsberg template from others. Switching to the generic "Articles Scroller" completely ruins the unique design and structure of the homepage that your product is advertised to provide.

Furthermore, it seems you haven't even noticed the core issue yet: the entire homepage is completely failing to render or load any media (neither images nor videos) through this addon.

Please understand that this is a brand-new, freshly downloaded template with zero modifications from my side. Since this is a native layout bug in your official clean package, please escalate this ticket immediately to the development team or a senior manager who can inspect the code in "site.php" and provide a proper functional patch.

Thank you.

Please note:

1. The fact that the issue appears immediately on a completely clean, fresh installation of your latest "Newsberg" template version proves beyond doubt that the bug is within the template package itself.

2. Furthermore, I followed your suggestion and tested the generic "Articles Scroller" instead, and the result was exactly the same: videos are still completely failing to load or play.

This confirms that the problem is a fundamental, native core bug in your template's media handling, not an override issue. Please escalate this ticket immediately to your development team for a proper code fix.

Hi Support Management / Forum Super User,

I am requesting an immediate escalation of this ticket to a senior developer or support manager. Agent Ziaul Kabir has completely failed to inspect the core issue, did not read my feedback, and is dismissing a clear product defect.

I have performed a completely fresh, clean installation of your official "Newsberg" template (downloaded just 2 days ago) on a clean directory running Joomla 6 here: https://vm-eg.com/2

Upon inspecting the native code of the clean package file at:
/templates/newsberg/sppagebuilder/addons/articles_thumb_slider/site.php

Here is the absolute technical proof of your core package bug under Joomla 6:

1. In your latest native release, the developer completely stripped and omitted the video field handling logic from this addon! There is absolutely NO array or code block (such as $videoUrlFieldNames) implemented in this native file to fetch or render video URLs from Joomla 6’s core article system. It is entirely missing out-of-the-box.
2. Even your core SP Page Builder addon, the "Articles Scroller", is completely failing to fetch, play, or render videos across the Joomla 6 site.

This is a fundamental limitation and a broken package component shipped directly in your premium template, NOT an "out-of-scope customization" by the user.

I have already provided full administrator access to this clean Joomla 6 test site in the hidden content. Please have a senior developer review the native clean file, acknowledge this Joomla 6 core bug, and provide a functional code patch to support standard media fields rather than forcing me to fix your broken official release myself.

Thank you, and I look forward to a prompt resolution from the senior team.