Hello,
I urgently need help to restore my website which is down after I updated last Easystore version!
Here is the message I get: Call to undefined method JoomShaper\Component\EasyStore\Site\Helper\EasyStoreHelper::getCustomFieldGroupsForAddon()
Please note that downgrading to an older version of Easystore doesn't solve the problem.
And moreover: restoring the backup I did just before leads to the same issue!!
Well I need help very urgently as this site is in production!
You’re very welcome! I’m glad to hear that everything is working correctly now.
Regarding the installation issue, it was caused by a database structure mismatch. I fixed this using Joomla’s System → Maintenance → Database tool, which checks the current database structure against the requirements of the installed Joomla version and applies any missing updates. After that, I reinstalled the updated package.
Regarding the products not showing, it appears to have been caused by a bug in our product. I have already reported the issue to our development team and applied a temporary fix directly to your website. This issue will be permanently fixed in a future version.
We really appreciate your patience and understanding.
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Thanks for your prompt reply.
As I said, a backup has already been done just before the update.
Please find below the admin access.
Please provide super user access
OK
I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
OK, I see the site is displaying again, thanks.
But first, can you tell me what you did, as I also tried to update Easystore and didn't succeed to restore it...?
Secondly, you'll see that the products pages are not working any more:
https://www.jmeka.com/en/our-models
https://www.jmeka.com/en/accessories
-> No results found
To locate your product, try adjusting your filter or searching...
Can I take a full Backup of your site?
yes
Please check now
Everything seems allright, thanks a lot!!
Can you explain me what did happen, and what you did to figure this out?
OK thanks for those explanations.
And thank you again for sorting out the problem so quickly! (If I may, it’s been a long time since I’ve seen such efficiency from the JSP support team… ;)
You’re very welcome! 😊
Thank you very much for your kind words. We truly appreciate your feedback, and I’m glad I could help get everything resolved quickly.
It was a pleasure assisting you, and we really appreciate your patience and understanding throughout the process. 🙏
