My Site is Down After Updating To Last Easystore 3.0.1!
OD
Olivier DELORON
Hello,
I urgently need help to restore my website which is down after I updated last Easystore version!
Here is the message I get: Call to undefined method JoomShaper\Component\EasyStore\Site\Helper\EasyStoreHelper::getCustomFieldGroupsForAddon()
Please note that downgrading to an older version of Easystore doesn't solve the problem.
And moreover: restoring the backup I did just before leads to the same issue!!
Well I need help very urgently as this site is in production!
Website
https://www.jmeka.com/
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Atick Eashrak Shuvo
Accepted AnswerYou’re very welcome! I’m glad to hear that everything is working correctly now.
Regarding the installation issue, it was caused by a database structure mismatch. I fixed this using Joomla’s System → Maintenance → Database tool, which checks the current database structure against the requirements of the installed Joomla version and applies any missing updates. After that, I reinstalled the updated package.
Regarding the products not showing, it appears to have been caused by a bug in our product. I have already reported the issue to our development team and applied a temporary fix directly to your website. This issue will be permanently fixed in a future version.
We really appreciate your patience and understanding.
Atick Eashrak Shuvo
Accepted AnswerHi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
OD
Olivier DELORON
Accepted AnswerThanks for your prompt reply.
As I said, a backup has already been done just before the update.
Please find below the admin access.
Atick Eashrak Shuvo
Accepted AnswerI apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
OD
Olivier DELORON
Accepted AnswerOK, I see the site is displaying again, thanks.
But first, can you tell me what you did, as I also tried to update Easystore and didn't succeed to restore it...?
Secondly, you'll see that the products pages are not working any more:
https://www.jmeka.com/en/our-models https://www.jmeka.com/en/accessories
OD
Olivier DELORON
Accepted Answer-> No results found To locate your product, try adjusting your filter or searching...
OD
Olivier DELORON
Accepted AnswerEverything seems allright, thanks a lot!!
Can you explain me what did happen, and what you did to figure this out?
OD
Olivier DELORON
Accepted AnswerOK thanks for those explanations.
And thank you again for sorting out the problem so quickly! (If I may, it’s been a long time since I’ve seen such efficiency from the JSP support team… ;)
Atick Eashrak Shuvo
Accepted AnswerYou’re very welcome! 😊
Thank you very much for your kind words. We truly appreciate your feedback, and I’m glad I could help get everything resolved quickly.
It was a pleasure assisting you, and we really appreciate your patience and understanding throughout the process. 🙏