After Updating Shaper_helixultimate And System - Helix Ultimate Framework, My Website Stops Working Correctly.
edumarinho
Hi I've been waiting for a Wimble template update for months, but it hasn't arrived. I can't update shaper_helixultimate or System - Helix Ultimate Framework to the latest version because my website stops working correctly. Could you please tell me how much longer I have to wait or what the solution might be? Thank you for your prompt response. Regards
Ziaul Kabir
Accepted AnswerHello,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Also, please let us know what type of issues you are facing.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,