Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Also, please let us know what type of issues you are facing.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Hi

The problem I'm having is that I can't update Shaper_helixultimate and System - Helix Ultimate Framework to the latest version because my site stops working, especially the homepage. I've already backed up the site. I've hidden the requested information and hope you can help me soon.

Regards,

Hello,

Please specify the issues you are experiencing after updating the Helix Ultimate template. I have taken a backup of your site, ran it on my local PC, and updated the Helix template and plugin. I did not encounter any issues.

Thanks,

Hello

I'm sending an image of the error that appears on the homepage when updating. I need to reinstall the previous plugin to prevent this error.

Hello

Thank you for your response and quick solution. I hope this will prevent any issues with future updates.

Regards, Mario

If everything is working fine now, please mark the question as complete by accepting any of our answers.

Thank you!