Hello, whenever I try to use the frontend editor for any of my SP Page Builder pages, it doesn't work - it only loads the header, menu and footer, no actual page content. I have this problem regardless of browser (Firefox, Chrome, Chromium-Edge) and after deleting cache, local and server-side. Any suggestions? Website is: http://acmeware.com . Thanks for your assistance.
Joomla version: 3.9.24
Template: Helix Ultimate
SP Page Builder Pro v 3.7.8
Close...it was this one:
/httpdocs/templates/shaper_helixultimate/html/com_sppagebuilder/form/bak_edit.php
So all you did was rename "edit.php" to "bak_edit.php". You didn't actually edit any of the file contents. That was not clear in our communication. Anyway...I've renamed the same file from my live site and now that works too.
Thanks for fixing it, it's unfortunate it took this long and could have been resolved much more quickly. I've noticed that Joomshaper techs want to jump in and fix things, rather than explain the problem and point their customers to possible solutions first. A little education goes a long way.
As the wise man said, if I'm hungry, don't give me a fish...teach me how to fish!
Hi,
Sorry for the inconvinience. Please share you website login details using "Hidden Content". I will check for you.
Thanks,
Mamun
Hi Mamun, do you want to log in to the Jooma admin back-end, or from the website front-end directly? Please let me know, and I will provide the appropriate credentials.
Hi Mamun, ok I'd like to have you use our staging website (same specs as our live site) here: http://acmeware.cloudaccess.host/ . Please use the front-end login as I have added the login module to the home page. Credentials are in the Hidden Content section.
Once you are logged in, please try the Home Page or "Downtime Defender" page (under Solutions...Downtime Defender from the menu) to see how the front end editor behaves.
Thank you.
Hi there, can I have an update on this task please? Thanks. More info to help you along: our site is not using JS compression, nor a CDN, so we can rule those out.
Hi,
Sorry for the late I am checking now.
Thanks,
Mamun
Hi,
I can't enter your website's administrator panel. Can you please check.
Here a screenshot.
Thanks,
Mamun
Hi, the admin panel uses a non-default path for security reasons. I've added that URL to the hidden content section.
I would like to konow the resolution to this issue.
Hi,
I am checking but I need some to fix the issue.
Thanks,
Mamun
Hi,
I also need to know that are you using any cache/CDN service like Cloudflare or Your server has default cache engine enabled? If your answer is "yes" then please flush the cache.
Thanks,
Mamun
Hi Mamun,
This site doesn't use a CDN, and there is no server-side cache; all cache settings are set in Joomla. I see you've logged in and flushed the cache there already.
Hi,
I need your website hosting provider access.
Thanks,
Mamun
Mamun, actually why don't you just tell me what settings to check on my provider? I'm really not comfortable giving you credentials to our provider as well. What are you looking for? At the very least, I would schedule a remote session where you can connect to my desktop while I login, and we look at it together.
-- Ian
Hi,
I need to check is there any cache plugin active or not. Also need to edit some php files.
Thanks,
Mamun
Hi,
I fixed your issue.
Thanks,
Mamun
Hi Mamun, that's great, I see it's working now. Can you please tell me what exactly you did? I need to now replicate your steps against our live website, which has the same issue. I would prefer to do the work myself, so please provide details as to the corrective action.
Other users on this forum would probably like to know what you did, in case they have the same issue.
Thanks.
Mamun, can you please see my last post: please document the steps you performed to correct the issue, so I can repeat them on my other site, and others reading this forum can benefit as well. Thanks.
Hi Mamun, pinging you again, can your please reply to the last post, so I can resolve this issue and close this support thread? Thank you.
Listen folks, I need to know how to fix this; can someone please reply to this thread so we can close this out? Thank you.
Hi Ian,
I don't know you are developer or not. I also don't know you will understand or not. By the way, your developer or you override edit.php file so that file not updating with new version. So I updated that file and the issue was resolved.
Thanks,
Mamun
Hi Mamun,
Yes I am a developer. Never assume your customers won't understand the information they are asking you to provide. Now, please tell me:
As I have explained now, many times, I need to fix the LIVE site, the one we really care about, and this thread is now two weeks old.
Hi Ian,
Glad to know that you understand the information what you asked. Sorry for the misunderstanding of mine. Here is the information what I changed.
website_root/templates/shaper_helixultimate/sppagebuilder/views/form/tmpl/edit.phpWhich file I renamed to "_edit.php" or "bak_edit.php"
Hope you understood.
Thanks,
Mamun