My page do not display - Forum | JoomShaper
Staff replied Helix Framework

My page do not display

Asked by Rafael Barba 4 years ago Last activity 4 years ago

I upgrade joomla and helix and now my page do not display

https://ersabogados.com

Can you help me

Regards

5 replies

Paul Frankowski Senior Staff
4 years ago · edited

@Toufiq

I checked his website yesterday in a different topic, his website was hacked, malware code damaged Joomla files and uploaded many infected new ones. .htaccess file was damaged as well.

This time is not update nor ours fault.

Paul Frankowski Senior Staff
4 years ago · edited

Cleaning - damaged website by hacker/spammer actions is, and always was, BEYOND JOOMSHAPER SUPPORT. Support Policy.


In companies like Sucuri.net cleaning may cost $199 or more.

Rafael Barba Asked this

Thank you , I check , I will rebuild trhe site from a backup

Paul Frankowski Senior Staff

Remove all files there shouldn't be there AND use Joomla native htaccess

You have first sign of hacking from Nov 2021

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