Hi there!

Would you please check the following posts to see if they helps?

https://www.joomshaper.com/forum/question/4133

However, simply reinstalling solves many issues, so you may try to reinstall the latest SP Page Builder.

Best Regards

Hi after reinstall still have the isuse. Need aditional help

Hello,

Sorry for the delayed response.

Did you try to change the ID to auto increment within your database, please?

Best Regards

Dont know how to do that?

hello: I have the same problem, identical, as Komir. Help Un saludo: Yo tengo el mismo problema idéntico, que Komir. Ayuda

Hi,

Please take my apology.

Would you please give me your admin access and FTP access to check the issue?

Best Regards

You have Hidden Content

@Alejandro Did you find how to solwe that?

I posted cpanel also

Hi,

Thanks for the Cpanel access details.

I have tried to set the auto-increment value for you, but it's failed. Please check the hidden content area.

So I am thinking of uninstalling the SP Page Builder and then reinstalling it. Do you have a full backup of your site and database?

Uninstalling doesn't cause any issue to your existing pages, but it may lose any sp page builder module. I have checked you have the only sp page builder module: https://prnt.sc/26hlh2f

Best Regards

I have created backup

Thanks. It seems the problem has been solved.

Please check and let me know.

Best Regards

Solved, thank you

Thanks for the confirmation and you are always welcome!

Unfortunaly problem persist. The problem is when Article SP Page Builder Pro - Integrations is enabled. When disable Article SP Page Builder Pro - Integrations is working. How to solve that?

Hello,

Really sorry to hear that it is not solved yet:(

However, I have tried to log in again but not succeeded. Have you changed the credentials?

Please check the hidden content box for screenshots.

Thanks

I have entered the correct password

Thanks I can enter in your Joomla admin area now. However, failing to enter to your cpanel.

enter password

I can not reach the cpanel url anymore...

Maybe IP is blocked. Can you send me so I can ask web hosing to ublock it or try to chage IP?

Hi,

My public IP is 103.102.43.9

Thanks!

Hosting unblock your IP

Hi,

I can login to your FTP.

The 5 tables of sppagebuilder needs to be auto incremented. https://prnt.sc/26par6w But I can set auto increment for 4 tables, query failed for the first table: https://prnt.sc/26pb7xp

Here is the error: https://prnt.sc/26paozg

So I need your backupd to try on my local. But I could not download your backup: https://prnt.sc/26pba0d

Would you please download it for me and give me the file through your drive link?

I know it's a long time we are on these issues, and it is embarrassing for both of us. I really apologize. If I could be quicker, I would be happy personally too:(

Best Regards

Thank you Have a link in hidden content

Hi,

I am facing difficulties to work with the backup for some reason. Need more time, please allow me.

Thanks!

Do you have any intention to solve this problem?

Do I need to pay some extra money for resolving the problem?

Hi,

The file you have given me is in .jpa format, but I need a zip file instead.

This is why it is not working at my side.

Kindly give me a backup with zip format.

Best Regards

zip file link in Hidden content.

Solved.

Hello,

The link redirects me to an empty space. Did you removed that file?

Did you mean the problem has been solved already?

Best Regards

Hi pay frelancer to solve the problem, I really didnt have so much time to wait Joomshaper to solve the problem.