Hi there,

Thanks for contacting us. Sorry for the inconvenience. I would request you contact the JCE extension author to make compatible with the Helix Ultimate.

-Thanks

I have been in touch with them and they point out that since the error occurs before they even have the opportunity for their script to load there is not a lot they can do about it. I also do not get the problem with any other framework or template I've tried and having done sufficient testing of alternatives to convince myself that the probelm is over my use of Helix I was hoping that you would at least look at the error to see whether there was some problem with the way I use it that could explain the error occurring.

I must admit I was hoping to use Helix Ultimate as my preferred framework because of the integration with your pagebuilder and having invested so heavily in the use of pagebuilder I'm very disappointed by your response.

I was not expecting to play ping-pong over who is to blame for the fault occurring, it's quite likely to be me not using one of the products correctly or in some way that causes the fault to occur but I was hoping for some clearer guiudance on where the problem may lie or how I may be able to avoid it. I had hoped you would be keen to help me find a way that I could use both products together or give me good reason to believe that the problem has nothing to do with Helix Ultimate.

Very disappointed with your response from Joomshaper. not what I had expected from the organisation

Hi Jon,

the problem of "ping-pong" is that there are thousands of extensions for Joomla. So it's not possible avoiding problems and conflicts. Joomla is not closed Apple OS where they decide what should be in Apple Store and what shouldn't be. That's why have in Support Policy info:

But of course, as webmaster I understand your point of view. But You forgot to tell us two things:

1. Is MediaBox works or not, after all?
2. What Ryan Demmer (JCE developer) said?

Perhaps mentioning JCE Editor and MediaBox were an error on my part. It just happens that these are products affected by the error thrown when the page loads: "Uncaught TypeError: $(...).find(...).tooltip is not a function initTooltips https://rhc70s.org/places:81 <anonymous> https://rhc70s.org/places:81 jQuery 8"

The response I had from Ryan when I raised the problem with JCE was: "script on the page is attempting to initilize a tooltip script, but the tooltip script has not been loaded, resulting in a javascript error. As this error occurs before JCE MediaBox is initialized, this then prevents MediaBox from being initialized, which is why you are not seeing the icon and a click does not open the popup." "It might have something to do with your template or template framework, so start there, by trying an alternative template like the core protostar template.

You can see the javascript errors listed in your browser console (View -> Developer -> Javascript Console in Chrome)"

I have subsequently used protostar and my previous template (Socialize from Joomlart) and the error does not then appear and other than the template change to pages remain the same.

If the problem is not in Helix Ultimate then I am perfectly happy to look elsewhere for the solution but at the moment the level of evidence I can collect (I am not technically capable with most of this stuff) suggests that the problem is with the template rather than elsewhere. I am not asking for compatibility with other products I am hoping to eliminate the error thrown by what appears to be the template - but since it only happens on some pages I am not even certain it is the template but the error seems consistent on all pages that display a single article.

Thanks a lot. But Protostar template - is not a good example for testing, it's Stone Age template.

Probably I have to talk with our Helix developer.

Asked. But I will get respond tomorrow probably.

Thanks Paul, I will await the response

I have to wait as well.