Custom 404 page not working

Would you have a ballpark guess/estimate on how long the update will be? I am getting some pressure to resolve the issue so it would help to have an answer (even if it's a long time - better than no timeframe at all). I certainly understand why it's a sensitive/difficult topic but I had to ask.... Thanks.

Hi, if the update you are referring to is SP Page Builder 3.8.3 (released today) then, unfortunately, it doesn't solve the problem. Still seeing the same errors.

Note: I noticed just now that the URL I provided initially was to our production site (sapfm.org) which has not been modified to use this 404 error handling approach. I have updated the hidden data to point you to our development site (where the error can be found).

Unless I made some mistake, and I have reviewed/checked it multiple times, following the instructions provided in your article (cited in the original note of this thread) will generate two errors:

Uncaught TypeError: "...tooltip is not a function" (coming from "/components/com_sppagebuilder/assets/js/jquery.parallax.js")

and

Uncaught TypeError:"... Cannot read properties of null (reading 'data')" but, I suspect, is just a knock-on error from the original jquery problem.

I've attached the requested information. Thanks.

Sorry, my mistake. I've corrected the credentials.

Works fine now, thanks. I need to know what you changed so I can make it work on our production site...