Staff replied SP Page Builder

SPPBPro v3.8.3

Asked by easybreather 4 years ago Last activity 4 years ago

Hello
I appear to have a problem :( I attempted to save as a copy of an existing SPPBP Page to a new SPPBP as a duplicate ready for new content in a similar layout. However, when I went to click Frontend editor, all I get is spinny pizza wheel.
I have checked that the correct SPPBP License Key is in place but now I cannot edit some of my pages :(
Ones without Joomshaper Layouts are fine - and can be edited but those with Joomshaper layouts (which is the process i am upgrading others) just sit there for ages (and i mean, ages).

Running J4.0.5 and until this occurred today, all was running really well :(

What have i done wrong? What do i have to do. I could edit the db directly but I do not know your ERD & Logic so that might cause even more issues.

9 replies

Paul Frankowski Senior Staff

4 years ago · edited

Hi EB,

are you able to install older SPPB Pro 3.8.2, clean cache and test again?

easybreather Asked this

4 years ago

Ach je - no sure - maybe. Will have to else time is going :( Thanks for the suggestion!

easybreather Asked this

4 years ago

Hi Paul. Attempted v3.8.2 (my initial version) which had same problem. Your suggestion of v3.8.1 however did work. I will recreate my lost pages and continue.
Thank you.

Do you know if I can reinstate v3.8.2?
Thanks again for your help.

Paul Frankowski Senior Staff

4 years ago

You can try, but make backup before.

And next week our developer should find a reason of broken front-end editor.

easybreather Asked this

4 years ago

thanks Paul
FYI: In v3.8.1 just attempted a save a copy, to speed up page replication but now I get:

Instagram Error: Unsupported get request. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

on both the SPPBP FrontendEditor and live web view.
Have images if you want to see

easybreather Asked this

4 years ago

Problem solved- i did not see the "instagram gallery" at the bottom of the template... Not being a "insta" person did not realise what it was or meant.
Sorry for any inconvenience...
eb

Paul Frankowski Senior Staff

4 years ago

Instragram belongs to Facebook, and message is from FB directly.

easybreather Asked this

4 years ago

Hi Paul
I am sorry to report I had the spinny pizza wheel problem again - on a virtually clean new installation (with J4.0.6 and 3.8.3). Attempted retro 3.8.1 (which worked previously) but no joy :(
it makes me very nervous that a lot of work can go up in smoke very quickly if SPPBPro locks some files out (seems to be a lock issue - the page affected has the checked out lock visible).
For now, i am trying to track issues by regular db backups but this is a very painful consumer of my time.
If there is any news on a fix it would be good to know. Has anyone else reported this issue?

Paul Frankowski Senior Staff

4 years ago

Not really,

I don't track all issuess.