SP Page Builder Pro - Main Menu Module - Error Not Reported.
SALVATORE
Hello!
days ago I carried out the routine maintenance on my engicos.it site, modifying some pages with SP Page Builder Pro, regularly saved. Ok. Two days ago I received, from a visitor, the report that on the public side (only for PC and Tablet) the menu (and all submenus) are not visible
(https://drive.google.com/file/d/131_U0T9JNgTByiGSMXzkughQ-Guc8ZVq/view?usp=sharing) .
This does not happen if the site is accessed from the smartphone
(https://drive.google.com/file/d/1QxrBq56xabxoVVU_v_5Yc6DzE4gSRDTM/view?usp=sharing
and https://drive.google.com/file/d/16jdYpnMIJnn6erHXvsnm40xkoiXuwXi-/view?usp=sharing).
I tried to move the main menu module from position 7 foreseen for the Decora template
(https://drive.google.com/file/d/1LGpTM-FhEhRfdY_B8dqNcw-U7rpo-27a/view?usp=sharing
and I verified that the module works and that all the connections are correct. No errors come out of the verification. How come? Best regards
Ariba
Accepted AnswerHello
Thank you for your query.
Could you provide me your administrative access, please? Use the hidden mode to share the log in credentials.
SALVATORE
Accepted AnswerHello, in the reserved area you will find the credentials. Thank you. Greetings
SALVATORE
Accepted AnswerHello Ariba, On my problem reported last January 31st, you asked me to be able to access the administrative side of my site. I immediately (on the same day) replied by sending you the access credentials (they are in your personal area) but since then I have not heard from you. Forgetfulness ? Greetings.
Ariba
Accepted AnswerHello Salvatore
Thank you very much for your patience and the reminder. My sincere apologies for the unwanted delay as well. Our Senior Agent will check the issue, we appreciate your cooperation.