Themis Template - Question | JoomShaper
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Themis Template

JD

Jeffery Drury

Template 3 years ago

Installed the Themis Quickstart for J4, and have 2 problems: When I take the site offline the frontend displays the following error: Class 'Html' not found I renamed htaccess.txt to .htaccess and turned on Use URL Rewriting... all pages now return: Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

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16 Answers
JD
Jeffery Drury
Accepted Answer
3 years ago #56535

druryassociatesinc.com

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Ariba
Ariba
Accepted Answer
Support Agent 3 years ago #56728

Hello

Apologies for the inconvenience and delay.

We appreciate your patience very much.

  • Please enable the Error reporting: https://prnt.sc/wbqvjk
  • Also, kindly contact your hosting provider, asking them to increase the memory limit.

Hope this helps you!

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JD
Jeffery Drury
Accepted Answer
3 years ago #56734

it's pretty clear what the error is... 0 Class 'Html' not found. Thisis NOT a memory issue

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BC
Bill Clements
Accepted Answer
3 years ago #57380

I just installed the Themis template yesterday and am getting the same "Class 'Html' not found" error when the site is set to off line. How can this be resolved?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #57423

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

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BC
Bill Clements
Accepted Answer
3 years ago #57450

Access provided as requested. Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #57476

Administrator access doesn't work

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BC
Bill Clements
Accepted Answer
3 years ago #57499

Updated details above.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #57660

Super administrator access, please

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BC
Bill Clements
Accepted Answer
3 years ago #57661

Done!

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #57667

Solved

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BC
Bill Clements
Accepted Answer
3 years ago #57684

Great - thank you for your help!

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #57869

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

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JD
Jeffery Drury
Accepted Answer
3 years ago #58376

how about sharing the fix, I'm having the same problem.

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JD
Jeffery Drury
Accepted Answer
3 years ago #58377

Please share the solution. I have the same problem, still unresolved.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #58420
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