Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

Did you follow this guideline?

https://www.joomshaper.com/blog/step-by-step-tutorial-for-creating-a-multilingual-joomla-site

-Thanks

Hello !

can you help me to transfer my site to my new host ?

Watch the video. I hope this videos will help you move your site one hosting to another hosting.

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

-Thanks