Paul,
I've looked through your forum and a number of users seem to ba having the same problem. Either way, this is an issue with your template and I expect that your debvs would fix it.
Also, I have reported a bug where the desktop menu shows over the content, only to be told by your support that this problem did not exist. The thing is, I am getting many reports from my visitors that this is happening.
I am sorry to say this but I find Joomshaper's support very unsatisfactory given that I am paying the Developer fee for it.
Thank you