Form Builder Not sending mail

Ofi Khan Staff

4 years ago

Hello Wernher

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

W

Wernher Asked this

4 years ago

Mornning Ofi

Many Thanks, note same below

W

Wernher Asked this

4 years ago

Morning Ofi

Any joy with my ticket re contact formbuilder not working?

Ofi Khan Staff

4 years ago

Evening here!

Your issue is fixed now. Please check your site. The issue was on the Email Header.

W

Wernher Asked this

4 years ago

Hello Ofi

YOU ROCK! Thank you, its working. Please for my future referace, was it an error on my side or the template?

Ofi Khan Staff

4 years ago

You are welcome. It was an error from the template pre-built page. I removed {{email}} to fix it.

U

Unser

1 year ago

Hi I have a similar issue, and get the message: Email sent failed, fill required field and try again!

although all filed s are completed:
https://www.microbeid.rinkelab.org/index.php/pages/contact-us#

Any idea what can cause this?

I modiefied the subject entry to:
{{subject}} | {{site-name}}

but still the same error.

Best
Chris

Ofi Khan Staff

1 year ago

Hello Unser,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing.

Please post a new question regarding your issue. We will check and help you.

Best regards