Form Builder Not Sending Emails - Question | JoomShaper
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Form Builder Not Sending Emails

thanhhx57

thanhhx57

SP Page Builder 3 months ago

Hello, I'm using the Form Builder addon of SP Page Builder v5.7.0 to create a data submission form. However, I'm currently unable to send notification emails. There's no success or failure message displayed after form submission.

Template: Babycare Url error: Home & Contact

I’ve already configured the email server correctly and tested email sending from the website successfully.

Could you please help me with this issue?

Thank you!

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8 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 months ago #198975

Hello,

Thanks for reaching out to us.

You have not correctly set your form builder email template variables thats why you see this error. Please, check this documentation: https://www.joomshaper.com/documentation/sp-page-builder/form-builder#email-template

Please, let me know, If you need further help.

Thanks

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thanhhx57
thanhhx57
Accepted Answer
3 months ago #199180

Thank you for your guidance. I've successfully configured the email sending. However, I haven't been able to set up the success message after sending the email. How can I display a notification message after clicking the "Send Mail" button?

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 months ago #199199

Please, check screenshot: https://prnt.sc/J3KnEuQYbvRd

Thanks

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thanhhx57
thanhhx57
Accepted Answer
3 months ago #199300

It seems like you didn't quite understand what I meant. I have configured everything correctly according to the instructions. However, when I click the Submit button, the success message for sending the email does not appear. I’m not sure what the issue is. Could you please check this for me?

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 months ago #199321

Please, check now.

Thanks

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thanhhx57
thanhhx57
Accepted Answer
3 months ago #199339

Thank you for your help. My issue has been resolved. Could you please let me know what steps you took to fix it?

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 months ago #199342

I just disable this option form your form builder, It will work if you have email field in your form.

Thanks

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thanhhx57
thanhhx57
Accepted Answer
3 months ago #199399

Thanks for all your help.

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