We are using Helix Ultimate template and SP PageBuilder on Joomla 4. The contact form or form builder add-on using SP PageBuilder is not sending nor giving a fail/success message. After clicking the send button it just sits there for about 20 seconds and then clears the form.
Any ideals why this is happenning?
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
hi Toufiq,
ive sent the details in hidden content.
regards Aldo
I would request you to re-generate the invisible captcha code and use the new captcha code.
Hello Toufiq, I have similar issue with my page and don't understand, wha you mean with regenerate the code? You mean update the plugin? Thanks a lot. Petr
Hi Toufiq,
Ive already tested the form using different captchas.
I have built a test page in form builder using the default captcha (3 + 4 =) and it still fails in the same way.
I will re-genrate a new set of codes and let you know what happens.
Regards Aldo
I have informed our developer team. Please allow me time. Thanks
Test mail doesn't work from the global configuration. Please fix it your mail function and let me know. Thanks
Hi Toufiq,
It does for ?
Test mail from Bayside Dewatering
[email protected] via p3plzcpnl503887.prod.phx3.secureserver.net
08:39 (5 minutes ago)
to me
This is a test mail sent using "PHP Mail". Your email settings are correct!
The default Joomla! contact form work as well and I've installed a third party form that works?
Regards Aldo
When I checked the test email using my email address, I did not receive it.
Hi Toufiq,
I contacted the hosting company (Godaddy) and then tested things their side and advised that thier was no issues on their end.
Prevousily I tried using SMTP using Yahoo and mandrill and that wouldnt work with anything (global Admin or your form). Their tech support adised that any third party SMTP relay server is blocked.
So I have reverted to using using Godaddy's SMTP relay server. I had to add a SPF record in DNS and now it all works.
I hope this helps others that cannot get PHP mail to work.
Initial solution is disable the invisible re-captcha. We will check it from our end and let you know as soon soon as possible. Thanks
