error uploading JPG files - Forum | JoomShaper
Solved Helix Framework

error uploading JPG files

Asked by Laurent 4 years ago Last activity 4 years ago

Hi,

I have found a bug when I upload image from front-end here: https://prnt.sc/b3Gazxuj_Lz_

I can upload .jpg files but .JPG does not work.

why?

Thanks
L.

Accepted answer

Marked as the solution
Ariba Staff
4 years ago · edited

Hello Laurent

Thank you for your patience. I have informed about this issue to our team for future reference.

8 more replies

Oldest first Newest first Most helpful
Ugur Uygur
4 years ago

Hi,

Only suggestion,

Use image filenames that do not contain local letters and contain lowercase .jpg .png as the extension name.

KB|MB of such images can be large.

Best Regards

Ariba Staff
4 years ago

Hello

Thank you for your query.

Yes, kindly use image files without native letters, and extension name must be also .jpg not .JPG. There is an issue with "JPG" big letters, so please use only classic version. I will also share this with our Dev. Team as well. Thank you for pointing it out.

Laurent Asked this
4 years ago

I agree with you @Ariba and @Ugur Uygur but the problem is, sometimes customers forget this detail.
And I think a smart system has to support both solution : lowercase and uppercase.
LIke this, no error can be done.

Laurent Asked this
4 years ago

this could be improved for future release?

Laurent Asked this
4 years ago

any feedback?

Laurent Asked this
4 years ago

do you if this issue can be corrected please?

Laurent Asked this
4 years ago

ok thanks.

Ariba Staff
4 years ago

You are most welcome.

Log in to reply.