Error Uploading JPG Files - Question | JoomShaper
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Error Uploading JPG Files

Laurent

Laurent

Helix Framework 3 years ago

Hi,

I have found a bug when I upload image from front-end here: https://prnt.sc/b3Gazxuj_Lz_

I can upload .jpg files but .JPG does not work.

why?

Thanks L.

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9 Answers
Ariba
Ariba
Accepted Answer
Support Agent 3 years ago #65870

Hello Laurent

Thank you for your patience. I have informed about this issue to our team for future reference.

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Ugur Uygur
Ugur Uygur
Accepted Answer
3 years ago #59575

Hi,

Only suggestion,

Use image filenames that do not contain local letters and contain lowercase .jpg .png as the extension name.

KB|MB of such images can be large.

Best Regards

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Ariba
Ariba
Accepted Answer
Support Agent 3 years ago #59580

Hello

Thank you for your query.

Yes, kindly use image files without native letters, and extension name must be also .jpg not .JPG. There is an issue with "JPG" big letters, so please use only classic version. I will also share this with our Dev. Team as well. Thank you for pointing it out.

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Laurent
Laurent
Accepted Answer
3 years ago #59584

I agree with you @Ariba and @Ugur Uygur but the problem is, sometimes customers forget this detail. And I think a smart system has to support both solution : lowercase and uppercase. LIke this, no error can be done.

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Laurent
Laurent
Accepted Answer
3 years ago #61966

this could be improved for future release?

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Laurent
Laurent
Accepted Answer
3 years ago #62259

any feedback?

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Laurent
Laurent
Accepted Answer
3 years ago #65818

do you if this issue can be corrected please?

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Laurent
Laurent
Accepted Answer
3 years ago #65871

ok thanks.

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Ariba
Ariba
Accepted Answer
Support Agent 3 years ago #65873

You are most welcome.

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