Various Buttons Displayed As ▯ In SP Page Builder - Question | JoomShaper
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Various Buttons Displayed As ▯ In SP Page Builder

DD

Dresden Hepcats e.V. (c/o Simone Dressler)

SP Page Builder 3 years ago

Hello,

after performing a fresh install of Konstra template Quickstart Image, various buttons are displayed as ▯ instead of the symbols. Is this a known issue? Can you please help?

Image

Thanks in advance,

Sascha

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13 Answers
DD
Dresden Hepcats e.V. (c/o Simone Dressler)
Accepted Answer
3 years ago #60692

Hello Ofi,

problem solved, adding the following lines to the htaccess file, did the trick. Feel free to add it to your documentation :-).

########## Begin - SP Page Builder
RewriteRule ^administrator/components/com_sppagebuilder/(.*)$ - [L]
RewriteRule ^components/com_sppagebuilder/(.*)$ - [L]
########## End  - SP Page Builder

Best regards,

Sascha

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #59950

Hi

Sorry for this inconvenience.Could you please clear your Joomla and browser cache and check again?Please let me know is this ok or not.

-Note: If possible keep a backup and upgrade your SP Page builder. Its too old version. You can get the upgrade version from here:

https://www.joomshaper.com/downloads/extension

-Regards.

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DD
Dresden Hepcats e.V. (c/o Simone Dressler)
Accepted Answer
3 years ago #59953

Helo Mehtaz,

I am using chrome - no change after clearing joomla cache, browser cache (shift-control-delete, dev tools with clearing cahce and complete reload), using incognito mode and update to sp page builder 3.8.3. Issue remains unfortunately.

Chrome

Interestingly, it works in firefox, therefore it appears to browser (here google chrome) related. Any other suggestions?

Firefox

Kind regards,

Sascha

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DD
Dresden Hepcats e.V. (c/o Simone Dressler)
Accepted Answer
3 years ago #59970

Meanwhile, I even tried a complete re-install auf Chrome, without synching my profile (make sure this is not related to any extensions and my profile). No change, unfortunately.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #60116

Hi

Give me your super admin access on the hidden content please. I need to check.

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DD
Dresden Hepcats e.V. (c/o Simone Dressler)
Accepted Answer
3 years ago #60137

Ok, see below :).

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #60263

Hello Dresden Hepcats e.V. (c/o Simone Dressler)

Apology for the inconvenience. Please share your CORRECT administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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DD
Dresden Hepcats e.V. (c/o Simone Dressler)
Accepted Answer
3 years ago #60287

Hello,

Ofi, I resetted the password, please try again!

Best regards

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #60373

Thanks for the access. I have taken a site backup and checked on my localhost. It was good there. Please follow this documentation and contact your hosting provider.

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DD
Dresden Hepcats e.V. (c/o Simone Dressler)
Accepted Answer
3 years ago #60427

Hello Ofi,

thanks for the hint. The issue is due to the htaccess file. After renaming it it worked. Whatsoever, I am no paying user of htacces maker, therefore i ttried to manually fix the issue by placing the following to line into the htaccess file, but did not got it running.

########## Begin - SP Page Builder
RewriteRule ^administrator/components/com_sppagebuilder/*$ - [L]
RewriteRule ^components/com_sppagebuilder/*$ - [L]
########## End  - SP Page Builder

Can you please check and provide the appropiate lines for htaccess from your point of view as vendor? I guess this would also help others.

Please find the complete htaccess file below.

Best regards,

Sascha

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DD
Dresden Hepcats e.V. (c/o Simone Dressler)
Accepted Answer
3 years ago #60590

Hello Ofi,

do you have an update on the "issue".

Best regards,

Sascha

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #60767

Thanks for the update. I will share the solution to the content team.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #60786

@Sascha

Thanks a lot. It's very unusual "bug", generally this type of problems was caused by using Akeeba Tools only.

Yes, I added to docs inside "Troubleshooting " section.

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