Hi

Sorry for this inconvenience.Could you please clear your Joomla and browser cache and check again?Please let me know is this ok or not.

-Note: If possible keep a backup and upgrade your SP Page builder. Its too old version. You can get the upgrade version from here:

https://www.joomshaper.com/downloads/extension

-Regards.

Helo Mehtaz,

I am using chrome - no change after clearing joomla cache, browser cache (shift-control-delete, dev tools with clearing cahce and complete reload), using incognito mode and update to sp page builder 3.8.3. Issue remains unfortunately.

Chrome

Interestingly, it works in firefox, therefore it appears to browser (here google chrome) related. Any other suggestions?

Firefox

Kind regards,

Sascha

Meanwhile, I even tried a complete re-install auf Chrome, without synching my profile (make sure this is not related to any extensions and my profile). No change, unfortunately.

Hi

Give me your super admin access on the hidden content please. I need to check.

Ok, see below :).

Hello Dresden Hepcats e.V. (c/o Simone Dressler)

Apology for the inconvenience. Please share your CORRECT administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Hello,

Ofi, I resetted the password, please try again!

Best regards

Thanks for the access. I have taken a site backup and checked on my localhost. It was good there. Please follow this documentation and contact your hosting provider.

Hello Ofi,

thanks for the hint. The issue is due to the htaccess file. After renaming it it worked. Whatsoever, I am no paying user of htacces maker, therefore i ttried to manually fix the issue by placing the following to line into the htaccess file, but did not got it running.

########## Begin - SP Page Builder
RewriteRule ^administrator/components/com_sppagebuilder/*$ - [L]
RewriteRule ^components/com_sppagebuilder/*$ - [L]
########## End  - SP Page Builder

Can you please check and provide the appropiate lines for htaccess from your point of view as vendor? I guess this would also help others.

Please find the complete htaccess file below.

Best regards,

Sascha

Hello Ofi,

do you have an update on the "issue".

Best regards,

Sascha

Thanks for the update. I will share the solution to the content team.

@Sascha

Thanks a lot. It's very unusual "bug", generally this type of problems was caused by using Akeeba Tools only.

Yes, I added to docs inside "Troubleshooting " section.