Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Added login information

Super admin access, Please. Thanks

done

Try to find out the solution. But, No clue found. Please allow more time. Thanks

Can you install akeeba backup on your site? Try to install akeeba extension but no success. Thanks

installed

Need FTP access to download the Akeeba backup zip file. Cause, Akeeba backup file size is too high.

Download ist working, just confirm the button 'Download' in the popup again. No FTP needed

Yes, Download works fine. But, the download never finish my end.

here is the screenshot output

https://prnt.sc/nv-6tS-PP3jk

ftp-access

Please download the Akeeba backup and install the akeeba backup.

How to run akeeba backup

https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

-Thanks

And that would solve the problem? If yes, why?

Just renamed .htaccess to x.htaccess file and re-created .htaccess file. Thanks

Any news on my topic?

??

Problem still not solved

Please watch the video.

https://drive.google.com/file/d/1kGCviT1JOtUasOlmr-Dlq7w7zyQNgjXh/view

Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

Hello Toufiq, all languages are working now, but... 1.It takes a long long time to show up the page. When when I change from one to another and back and so. It always takes too long. It should be in the cache, shouldn't it? 2. The image pn the top is gone. It#s in the setting , but it doesn't come up in any language. Caching problem?

Would be nice, if you can have another look.

Thanks in advance

Check now. Thanks

Great, how did you do?

Br Daniel

Just renamed .htaccess to x.htaccess file and re-created .htaccess file. Thanks