Email Not Working From Send Us Your Feedback Page - Question | JoomShaper
Black Friday sale is live with flat 50% OFF. Sale ends soon! Grab your deal now!

Email Not Working From Send Us Your Feedback Page

IS

Integrin Enterprise Solutions

Template 3 years ago

Hi, I'm using floox template, and trying to test Contact > Send Us your Feedback and did Mail Settings configuration in System > Global Configuration and able to successfully test using Send Test Mail. however when i use Contact > Send Us your Feedback i do not get an email, i have shared the details in the below video, Pls can you advise.

0
11 Answers
IS
Integrin Enterprise Solutions
Accepted Answer
3 years ago #61991

Details are included in the attached video

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #62037

Hello Integrin Enterprise Solutions

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

0
IS
Integrin Enterprise Solutions
Accepted Answer
3 years ago #62169

Thanks Ofi Khan for the response, i have included access details to the site in the hidden content section, pls can you assist when you got chance.

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #62175

Your link in unreachable. Please check and share it again.

0
IS
Integrin Enterprise Solutions
Accepted Answer
3 years ago #62233

Apologies OfiKhan, can you retry now, it should be working

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #62236

No problem. I have set the From Email. Please set Recipient Email and it should be different than the From Email. You will get an email in the Recipient Email address.

Screenshot at Mar 17 16-14-55.png

0
IS
Integrin Enterprise Solutions
Accepted Answer
3 years ago #62270

Thanks OfiKhan for the response, can you share the details of where to configure the above Add-On, i.e. how to navigate this add-on, i'm not aware of what this add-on is.

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #62281

Please follow this documentation. You just need to put two emails: From Email and Recipient Email. These will be two different emails. From Email is the same email that you have used in the Global Configuration. Recipient Email is any other email.

0
IS
Integrin Enterprise Solutions
Accepted Answer
3 years ago #62335

Thanks Ofi Khan, this worked and receiving email with Subject & Message, is it possible to get the Name & Email as well, two boxes in the top line in the included screen https://prnt.sc/6yJkKP1fu0FK

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #62470

You are welcome. Please use Form Builder addon then. There you will get all the information you want.

0
IS
Integrin Enterprise Solutions
Accepted Answer
3 years ago #62473

Thanks Ofi Khan, i may not have expressed correct, When a user enters Name and email in the attached form, the email received by Recepient email does not seem to include Name and Email entered in the form it only includes Subject & Message, Pls can you advise. https://prnt.sc/6yJkKP1fu0FK

0