Solved SP Page Builder

Background Image not displayed on Server anymore

Asked by Thomas 4 years ago Last activity 4 years ago

I proceeded with the SP Pagebuilder Update yesterday and since then my background header images are not showing up anymore. Only the text and the defined background color show up but not the image itself.

When introducing a template (for example conference "home" site 1st page) the images shows correctly in the editor as well as on the website. However, when changing this conference background image with my own background image, the image is not shown anymore. This happens with any image that I choose under my image gallery....

Updates done :
shaper_helixultimate from 2.05. to 2.0.7
SP Page Builder Pro from 3.8.3 to 3.8.5
System - Helix Ultimate Framework from 2.0.6. to 2.0.7
I am on Joomla V 3.10.6

Thanks for letting me know whether there is a bug here..

Accepted answer

Marked as the solution

Ofi Khan Staff

4 years ago

Please go to Extensions -> Manage and search "SP Page Builder". Then select all and uninstall. Then install SP Page Builder on the site.

6 more replies

Ofi Khan Staff

4 years ago

Hello Thomas

I have taken your site backup and checked on my localhost. I have uninstalled SP Page Builder from the site and then installed it again. This solved the issue. Please take a full site backup with you. Then uninstall and install SP Page Builder. Hopefully, it will solve the issue on your site.

Best regards

Thomas Asked this

4 years ago

Hi Ofi
Thx for your quick reply. Before I do something wrong here can you please advise whether I will need to uninstall all SP Pagebuilder entries under extensions or only selected ones?

Thanks!

Thomas Asked this

4 years ago

Thanks so much! I just uninstalled all SP pagebuilder components and reinstalled again on the site. It solved the problem! ;-)

Ofi Khan Staff

4 years ago

You are welcome. Thanks for accepting the answer.

I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on Joomla Extension Directory. This will inspire us to improve.

Anthony Lombardi

4 years ago

I had the same problem with background heading images and I followed instructions from forum https://www.joomshaper.com/forum/question/12773 - Background Image Not Displayed On Server Anymore
I uninstalled and installed fresh now my modules created with sp pagebuilder are not visible.
https://drive.google.com/file/d/1uHm2xKrNFVo3vL8BmOEf0T7F2zrwJtl4/view?usp=sharing
https://drive.google.com/file/d/1LttMXcv2voFtjGxvwjV04ccNyEvsBBQY/view?usp=sharing
What can I do?

Ofi Khan Staff

4 years ago

Hello Anthony Lombardi

Please post a new question about this issue. We will help you.

Best regards