Help!! Module Disappeared When Updating. - Question | JoomShaper
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Help!! Module Disappeared When Updating.

T

tomstark1963

SP Page Builder 3 years ago

I am hoping you can help. I was updating a module for a client, a module that has been in use for about a year now. I am running SP Page Builder 3.8.6 with Joomla 4.1. I was editing the module and everything was going well, untill I saved the module. When the module saved it was completely blank, with the exception of the name of the Module. Now when I try to edit in the Front End, the loader just keeps spinning, the back end is empty.

I have cleared my site, and front end caches.

Please help, as this module took 5-6 hours to build the first time.

I can give site access if needed.

Tom

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13 Answers
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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63294

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

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tomstark1963
Accepted Answer
3 years ago #63303

Toufiq,

I have added the login info in the hidden content area.

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T
tomstark1963
Accepted Answer
3 years ago #63315

I have added some more information for you.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63357

Login denied! Your account has either been blocked or you have not activated it yet.

https://prnt.sc/-wXMkyIvn7iZ

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tomstark1963
Accepted Answer
3 years ago #63364

Toufiq,

Please try again, i forgot to enable the login. I just logged in using the credentials and they work.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63376

I have solved your issue on my localhost. Should i give you akeeba backup or can you give me database access. Thanks

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tomstark1963
Accepted Answer
3 years ago #63481

Touqif ,

Thank you so much. Access info is in below.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63627

Maybe you didn't read my past reply carefully. I need database access. Thanks

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tomstark1963
Accepted Answer
3 years ago #63745

Sorry, I wasn't clear. See below.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63820

Please check now. Thanks

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tomstark1963
Accepted Answer
3 years ago #63825

It works!! Thank you, Thank you, Thank you!! You are the best, Toufiq!

Was there something I did wrong to be careful not to do again? All I was doing was updating the module, but maybe I did something I shouldn't have? Just curious...

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #63827

You shouldn't use the large number of nested rows inside the module. Cause, each area has limitations.

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T
tomstark1963
Accepted Answer
3 years ago #63949

Toufiq,

I understand now, and thank you. After seeing the site, you know that I am calling a Joomla module with the SP Page Builder Tabs addon.

I don't see a way to call another SP Page Builder page with Tabs addon, and building it in an article seems like it would have the same limitations.

Should I make each nested row an individual Module? Would that help with this situation? I am just looking for best practices so that I don't have to face this situation again in the future.

Thanks in advance.

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