Help!! Module disappeared when updating. - Forum | JoomShaper
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Help!! Module disappeared when updating.

Asked by tomstark1963 4 years ago Last activity 4 years ago

I am hoping you can help. I was updating a module for a client, a module that has been in use for about a year now. I am running SP Page Builder 3.8.6 with Joomla 4.1. I was editing the module and everything was going well, untill I saved the module. When the module saved it was completely blank, with the exception of the name of the Module. Now when I try to edit in the Front End, the loader just keeps spinning, the back end is empty.

I have cleared my site, and front end caches.

Please help, as this module took 5-6 hours to build the first time.

I can give site access if needed.

Tom

13 replies

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Toufiq Senior Staff
4 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

tomstark1963 Asked this
4 years ago

Toufiq,

I have added the login info in the hidden content area.

tomstark1963 Asked this
4 years ago

I have added some more information for you.

tomstark1963 Asked this
4 years ago

Toufiq,

Please try again, i forgot to enable the login. I just logged in using the credentials and they work.

Toufiq Senior Staff
4 years ago

I have solved your issue on my localhost. Should i give you akeeba backup or can you give me database access. Thanks

tomstark1963 Asked this
4 years ago

Touqif ,

Thank you so much. Access info is in below.

Toufiq Senior Staff
4 years ago

Maybe you didn't read my past reply carefully. I need database access. Thanks

tomstark1963 Asked this
4 years ago

Sorry, I wasn't clear. See below.

Toufiq Senior Staff
4 years ago

Please check now. Thanks

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