I have installed Page Builder Pro on most of the websites I designed. I'm also using the Helix Ultimate Template and associated framework for all of my sites. After a recent upgrade to Joomla 4, some of my sites show that I need to upgrade Page Builder FREE version when it isn't even iinstalled. I've double-checked that the correct email address and the proper license code are installed for the PRO version, and they are, but Even after upgrading the PRO version, the notice that the FREE version upgrade is available still shows. I've tried about everything I know to fix the issue, and it's only on about 5 or 6 of my sites where this is happening, the other 50 or so sites all work as expected.
Staff replied
SP Page Builder
Page Builder Updates
Asked by Alan
4 years ago
Last activity 4 years ago
2 replies
Paul Frankowski Senior Staff
4 years ago
· edited
Hi Alan,
It's problem that Joomla cached in database old (free) update URL. I don't know why it happends, I had this same problem with other components as well. The update path in xml file (Pro) is OK, but Joomla is blind somehow.
For all those sites you have to:
- Install SPPB Pro manually (download and reinstall to update) by now to have 3.8.6 Pro.
- use PHPMyAdmin to edit site(s) database and find old update path in tables and update with pro one.
Paul Frankowski Senior Staff
4 years ago
· edited
in PHPMyAdmin (cPanel) - Search & Find record with:
https://www.joomshaper.com/updates/com-sp-page-builder-free.xml
replace with
https://www.joomshaper.com/updates/com-sp-page-builder-pro.xml
Then SAVE changes.
Do it for all (5-6) sites. It should take you few minutes. And no problem anymore in the future. I promise.
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