Solved SP Page Builder

Generate Access Token Does Not Work Since Yesterday

Asked by Jordan 4 years ago Last activity 4 years ago

I'm not sure if Facebook did something but suddenly all of the sites using Instagram API had their tokens revoked. In order to try to fix this, I reset the App Secret and am attempting to re-apply the key. However, the "Generate Access Token" button isn't behaving as expected.

I get the popup and am able to login. A key and Instragram ID are presented on the popup window but when I try to "Insert and Save" I do not see any updates on the main window like we had in the past. I am using Joomla 4, with the latest SP Page builder. At this point, I am dead in the water trying to reconnect back to Instagram. Any suggestions?

Things I've tried:

Full browser history clear
Joomla cache clear
Tried incognito

Accepted answer

Marked as the solution

Ofi Khan Staff

4 years ago

Apology for the delay. Finally, I have found the issue. Please disable this plugin and then the settings will be saved.

Screenshot at Jun 06 16-26-17.png

17 more replies

Ofi Khan Staff

4 years ago

Hello Jordan

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Jordan Asked this

4 years ago

Hi! Info is hidden within. :)
I created a temporary account and performed a backup.

Ofi Khan Staff

4 years ago

Sorry, the information is not correct. Please share the CORRECT credentials to access the site.

Jordan Asked this

4 years ago

That's odd, I logged in just fine.. In Hidden is the new password... Same user account as above.

Ofi Khan Staff

4 years ago

okay, I get the access. Please make this user Super User. I need this access to check the issue.

Jordan Asked this

4 years ago

Access has been granted.

Dosik

4 years ago

I have the same problem please help me for two weeks I can not solve

Jordan Asked this

4 years ago

Hi Ofi, did you get a chance to take a look and see what's up? This appears to be a new issue affecting others.

Dosik

4 years ago

Hi Jordan are you solved this problem?

Jordan Asked this

4 years ago

SO it looks like these is an issue somehow related to administrator/components/com_sppagebuilder/controllers/instagram.php?

I get this error in Chrome and Edge when I click the "Insert and Save" button on the popup.

6VM16 index.php:9 Uncaught TypeError: Cannot read properties of null (reading 'document')
at HTMLButtonElement.onclick (VM16 index.php:9:27)

Jordan Asked this

4 years ago

Hi, just wanted to provide an update on this. The problem is NOT resolved. I went as far as spinning up a completely CLEAN install of Joomla 4.1.4 with SP Page Builder 3.8.6 but can still reproduce the problem. I have tried multiple browsers (Edge, Chrome and Safari) on multiple computers but each time I try to save the generated token, the button fails to execute the command. Previously, if you clicked the button the popup window would disappear and the token would appear on the Global Configuration page for SP Page builder. This is no longer the case. Any other suggestions?

Jordan Asked this

4 years ago

That fixed it! Thank you!

Ofi Khan Staff

4 years ago

You are welcome. Thanks for accepting the answer.

I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on Joomla Extension Directory. This will inspire us to improve.

Grzegorz Kordowski

4 years ago

Hi,

I'm stuck on the Generate Access Token (after multiple tries I managed to click next and the values remained).
When I press button to generate token (in SpPage Builder - Options) - it is opening blank page. Based on the tutorials it should show the page to accept the link from my page... but nothing is there :( I've tried on Safari and Chrome - without lucl. Any advice?

Thank you.

Ofi Khan Staff

4 years ago

Hello Grzegorz Kordowski

Apology for the inconvenience. Please post a new question. We will check and assist you.

Best regards

Grzegorz Kordowski

4 years ago

Hi Ofi,

I think that maybe the problem was on "my side" - with some site permissions (I assume that FB/Instagram changed something - and I had old "connection" between FB and Instagram).
After digging a little and changing permissions is started to work.

Anyway - thank you for replying to me :)

Cheers,
Grzegorz

Ofi Khan Staff

4 years ago

Awesome! Yes, the process always work. Glad to know that it is solved.