Contact Form not sending Success Message - Forum | JoomShaper
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Contact Form not sending Success Message

Asked by Melissa 4 years ago Last activity 4 years ago

I am using SP Page Builder Pro Version: 3.8.6 in Joomla 4. I've set the email servers to use PHP so it's not an SMTP issue.

When I submit an email within the form, there's no success message displayed. It just clears out the form. There's no error message saying that I've missed a required field. And the "missing required field" function IS working so it's not that.

I'm sure I have some setting incorrect, but I've searched previous posts similiar to this inquiry and can't come to a solution. Please advise

I've included login credentials in the Hidden Content section

5 replies

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Michel Rodriguez
4 years ago

Does "Send Test Mail" work in the joomla global configuration?

Melissa Asked this
4 years ago

Hey Michel. Yes, the test email does work in global config

Ofi Khan Staff
4 years ago

Hello Melissa

Please go to your Contact page and in the Form Builder Email Template settings, use a Recipient Email Address which is not the same as From Email Address. I have tested the page and changed in the Email Body variables and used the correct ones.

https://prnt.sc/uE7TLIPznwGe

Best regards

Melissa Asked this
4 years ago

Ofi, Thank you for your answer.

I'm still confused then on what the recipeint email address is then. Could you please explain further or point me somewhere that explains?

Ofi Khan Staff
4 years ago

You are welcome. Sure! The recipient email address gets an email whenever the form builder is filled on the frontend. So, whenever user fills up the form, you will get an email in the recipient email inbox. It could be any email address but not the From Email box address.

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