Helix 3 Menu Issues - Question | JoomShaper
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Helix 3 Menu Issues

AC

Anne Chinoy

Helix Framework 3 years ago

Hello, I am having issues with my site's menu https://saleharriersmanchester.com/ Initially the problem was that not all sub-menu items were displaying in the megamenu on the desktop version (but the menu worked fine on mobile). I applied various updates including the helix 3 update but this led to broken images for the drop-down arrows and didn't resolve the problem so I had to roll back. So as I needed a quick fix, I put off-canvas menu only on the desktop which seems fine. However, the off-canvas menu on mobile now has issues (you can no longer click on the menu items to open up sub-menu items). Also the position of the mobile offcanvas menu is now lower down on top of a banner image so can easily be missed. I appreciate that the website would ideally use Helix Ultimate but I built the website several years ago and on a voluntary basis. Due to work commitments, I simply don't have the time to update all the software and customise it again to work on all 3 platforms. I would just like to have it functional on desktop and mobile as the website is widely used. Any help would be gratefully received. Many thanks, Anne

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1 Answers
Anne
Anne
Accepted Answer
Support Agent 3 years ago #68101

Hello Anne

Please take our sincere apology for the experience with our product. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

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