Issue With Hope Quickstart - Question | JoomShaper
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Issue With Hope Quickstart

CL

caroline lemoine

Template 3 years ago

Hello, We installed hope quickstart and I checked that we have the hope template file and sppagebuilder component file, but the template doesn't appear in the site templates and we don't have Helix nor all the exemple texts. What can be the reason ? thanksfor your help, Caroline

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7 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #68193

Hi Caroline,

Are sure that you installed Hope QuickStart? I don't see Joomshaper demo content. I see demo content only from raw Joomla 4.

If you installed only template - you have to make it default, but demo content will be missing as well.

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CL
caroline lemoine
Accepted Answer
3 years ago #68194

Yes, I checked. Proof is, I asked for a screenshot and we see the files (I don't know how to share the screen shoot)

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #68216

Upload on your server and just share link.

I was suppriced that you got what you presented on URL..

Anyway, I can help. But I need access to FTP if possible

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CL
caroline lemoine
Accepted Answer
3 years ago #68273

Thank you. As the installation was done by the informaticians, I don't have access to the FTP. But I'm installing it by myself on an other website, where I access everything. I will check if the problem is the same. If it is, I will ask you for help.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #68285

In case of ....

let me know, we will figure out something.

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CL
caroline lemoine
Accepted Answer
3 years ago #68824

Hello, We couldn't find the why but I found a solution : I copied all my tables from the ok site to the "non ok" and it made the tricks. thanks for your answers,

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #68832

Ok, thanks for letting me know.

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