Staff replied Templates

Issue with hope quickstart

Asked by caroline lemoine 4 years ago Last activity 4 years ago

Hello,
We installed hope quickstart and I checked that we have the hope template file and sppagebuilder component file,
but the template doesn't appear in the site templates and we don't have Helix nor all the exemple texts.
What can be the reason ?
thanksfor your help,
Caroline

7 replies

Paul Frankowski Senior Staff

4 years ago

Hi Caroline,

Are sure that you installed Hope QuickStart?
I don't see Joomshaper demo content. I see demo content only from raw Joomla 4.

If you installed only template - you have to make it default, but demo content will be missing as well.

caroline lemoine Asked this

4 years ago

Yes, I checked. Proof is, I asked for a screenshot and we see the files (I don't know how to share the screen shoot)

Paul Frankowski Senior Staff

4 years ago

Upload on your server and just share link.

I was suppriced that you got what you presented on URL..

Anyway, I can help. But I need access to FTP if possible

caroline lemoine Asked this

4 years ago

Thank you. As the installation was done by the informaticians, I don't have access to the FTP. But I'm installing it by myself on an other website, where I access everything. I will check if the problem is the same. If it is, I will ask you for help.

Paul Frankowski Senior Staff

4 years ago

In case of ....

let me know, we will figure out something.

caroline lemoine Asked this

4 years ago

Hello,
We couldn't find the why but I found a solution : I copied all my tables from the ok site to the "non ok" and it made the tricks.
thanks for your answers,

Paul Frankowski Senior Staff

4 years ago

Ok, thanks for letting me know.