Hi,
I just migrated a site from Joomla 3 to Joomla 4.
It appears that the contact form created with form builder stopped working: https://www.cdc97150.com/us/get-an-appointment
First try, nothing happens, second try it says the captcha is not valid (but it is valid).
Can you please help?
Sandra
The cc email was missing. Please check now.
I have the same issue on another site I just migrated to Joomla 4
Hello
Apologies for the inconvenience. Are you using the latest version of Form Builder? Also, you need to check the captcha if you've enabled that plugin. Without checking that, your contact form won't be submitted. Please make sure you've checked the captcha before sending mail.
Also please disable the invisible captcha plugin from your joomla plugins.
Hi Arida,
I already checked the Invisible recaptcha code, infos are corect. It was working before upgrading. And it's not linked to Google Recaptcha: even if I disable recaptcha, the form doesn't work and is not sent.
Latest version of form builder? Where can I find it?
Could you please share your admin access? Use the hidden mode to share the log in credentials.
Sure!
Thanks in advance Ariba
Hi Ariba,
Did you have a chance to look at the issue?
I really need the form to be fixed.
Thanks
Hello
My apologies and thank you for your patience.
Our Senior Agent will check the issue, we appreciate your cooperation & support very much.
Subject field should be {{subject}} | {{site-name}} instead of Demande de rendez-vous | {{email}} | Cabinet Dentaire des Caraïbes
Please check now.
Thanks Toufiq.
Yes, it works like that.
Another question: if I remember correctly, the sender used to receive a copy of their message. They don't anymore?
Another question: if I remember correctly, the sender used to receive a copy of their message. They don't anymore?
Not clear for me your last question.
When someone was submitting a message from the form, they used to receive a copy of their message by email. They don't anymore?
Following my tests, the admin receives the form elements by mail but the sender doesn't receive anything anymore
Oh yes of course! Thanks a lot Toufiq.
You are most welcome. Will you please spend some to write a review about our product and support quality?
