Solved SP Page Builder

Invalid email address when attempting to import a page template SP PageBuilder

Asked by Shorecrest Preparatory School 4 years ago Last activity 4 years ago

Hello,

We currently have a Templates & Page Builder - Business subscription.

When attempting to import a page template using the SP Page Builder administrator component we get an "Invalid Email address" error message when attempting to import any page template.

I have confirmed that I have configured SP Page Builder System>Global Configuration>SP Page Builder Pro>License and Update with our registered email and license key.

Any assistance in ensure that I can import page templates would be helpful.

Thanks,

Accepted answer

Marked as the solution

Rashida Rahman Staff

4 years ago

Hi there!

Sorry for your issue.

Would you please give me a screenshot of that area, where you put your email address and the license key?

Most importantly, You have to copy the license key from your Joomshaper Dashboard. I have attached a screenshot for your ease:
https://prnt.sc/vesh66

Please make sure you are using the email address that have an active subscription with us and spelled correctly.

Hope it helps anyway!

Best Regards

2 more replies

Shorecrest Preparatory School Asked this

4 years ago

Rashida,

Thank you for responding so quickly. After reading your response, I realized that our JoomShaper username and email address are different. Once I changed the configuration to our "email address" and not the "username" I was able to successfully import templates.

Much appreciated!
EJ

Rashida Rahman Staff

4 years ago

Glad to know that and you are always welcome:)