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email not showing

Asked by Erwin Kwapil 4 years ago Last activity 4 years ago

after customers use the email contact formular we receive the email, but the email contact from formular is not involved!
so we didn´t know who is sending a email.... only name and textfield is reveived.

pls send workaround.

best regards
EK

received email! With following Informations.
Hi,
I am Borsha.

and
Hi,

I am jacky.

No Name, no eamiladress

Accepted answer

Marked as the solution
Erwin Kwapil Asked this

If you would fill in your name, your email and some message and send the email we receive subject without the email and name Information.
who was sending this and from whitch emailadress?
https://www.paul-direder.at/index.php/de/vertrieb/kontakt

From: [email protected] [email protected]
Sent: Wednesday, June 8, 2022 11:18:06 AM
To: [email protected] [email protected]
Subject: Bestellung

Ein Test mit meiner ausgefüllten email adresse!
lg
erwin

7 more replies

Mehtaz Afsana Borsha Staff

Hi,

Thanks for contacting us. Could you please explain your issue a bit more? If possible give me a screenshot please.

-Regards.

Erwin Kwapil Asked this

received email! With following Informations. Hi, I am Borsha.

and Hi,

I am jacky.

No Name, no eamiladress

Ofi Khan Staff

Hello kwapil

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Erwin Kwapil Asked this

see the infos below

Ofi Khan Staff

Thanks for the access. Your issue is fixed now. Please use PHP Mail function instead of SMTP.

Erwin Kwapil Asked this

thank you!
Is the only point to change to php mail? or also other things to do?
Just in case if I want to use it on other sites.....

Ofi Khan Staff

No just changed PHP Mail function instead of SMTP.

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