Section Library KEEPS Showing BUR PRO And I'm A Pro User. Entered My License & Email - Question | JoomShaper
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Section Library KEEPS Showing BUR PRO And I'm A Pro User. Entered My License & Email

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Ben Luyten

SP Page Builder 7 months ago

Hi,

I us SP PAGEBUILDER for a while now, this is the first time I encounter this problem Section Library KEEPS showing BUR PRO and I'm a pro user. Entered my license & email correct.

Is this a frequent problem? You have a fix?

Thanks in Advance,

Ben (from Belgium)

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Website
https://www.benluyten.be
2 Answers
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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 7 months ago #188038

Hi Ben,

Thanks for reaching out. I apologize for the issue. It seems to be a caching problem. Please try clearing your browser and Joomla cache, then attempt again.

You can also refer to this documentation for further guidance: SP Page Builder Troubleshooting.

Let me know if you need any further assistance.

Best Regards,

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 7 months ago #188069

Hi Ben,

In 99% cases it's a Cache problem. If you are 100% sure that you installed Pro version.

As @Ziaul wrote, read Tip #1 from SPPB documenation "Troubleshooting".

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