No Emails are Sent To Customers Or Store Administrators
Davelia
Hello. I have configured Stripe in EasyStore, and also email notifications to the customer as indicated in the related documentation. The purchase is made correctly, but no emails are sent to customers or the store. Can you help me? Thank you.
Ofi Khan
Accepted AnswerThanks for the image. It gave the team a hint to get the issue. Please re-check this documentation and fix your settings. There is the error.
Davelia
Accepted AnswerThank you very much, Ofi.
I followed your instructions, first deleting all the Webhoot configuration and starting again, and now the problem seems to be resolved, although as I mentioned in another related thread, the "{order_summary}" statement does not work in emails.
Thanks for your help.
Best regards.
Ofi Khan
Accepted AnswerHello Davelia
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
Davelia
Accepted AnswerHello, Ofi.
Thanks for your interest. I am attaching the requested data in Hidden Content.
Best regards.
Ofi Khan
Accepted AnswerPlease share the credentials again.
Davelia
Accepted AnswerHi, Ofi.
I have been waiting for almost 2 weeks for a response from you on this matter that forces us to have the store disabled. Please, I beg you to help me find the solution as soon as possible, since I have not found on the forum that anyone else has had this problem happen to them.
Very grateful, best regards.
Davelia
Accepted AnswerI can provide more information in case it is helpful to you.
Stripe informs us that errors are happening when trying to send the webhook events: 2 requests had other errors while sending the webhook event.
And they tell us the following: You must send an HTTP response message with a status code between 200 and 299 for Stripe to consider that the webhook event was successfully delivered.
Is it possible that the problem with sending order emails comes from here? Could the Webhook url be incorrect?
Thanks in advance and best regards.
Ofi Khan
Accepted AnswerSorry, your given credentials do not match. Please check and share again.
Ofi Khan
Accepted AnswerHave you checked your issue with the latest EasyStore version?
Davelia
Accepted AnswerI updated to the latest version of EasyStore as soon as it came out, and the problem persists.
Ofi Khan
Accepted AnswerI have shared your credentials to the development team for checking the issue.
Ofi Khan
Accepted AnswerPlease share your Stripe test account credentials (in the hidden content) to check the issue.
Ofi Khan
Accepted AnswerPlease share the OTP in the hidden content box. The development team is trying to log in to your Stripe account.
David Collado
Accepted Answeryou need to fix your problems joomshaper. not impressed.
I too have the same issues. its not case by case you have to fix it globally and push and update.
Davelia
Accepted AnswerHi, Ofi.
I don't know if you were able to access Stripe. I attached an image in hidden content of the errors that are occurring in Stripe.
Yesterday we received two order confirmation and successful payment emails, but only from one of the tests.
If you need any other information, do not hesitate to comment.
Thank you very much and greetings