Hi,
I have a problem with the offcanvas menu in the Helix Ultimate template. The sub-items are displayed in the main menu and can also be clicked. In the offcanvas menu I only see the first layer with the arrows. When I click the arrows, they turn down, but no menu sub-items appear. Please support.
BR
Al
Solved
Templates
Offcanvas menu problem
Accepted answer
Marked as the solution
Ofi Khan Staff
Hello Al
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
20 more replies
Al Asked this
4 years ago
· edited
Hi,
when could you take a look at the problem?
BR
Al
Ofi Khan Staff
Apology for the delay. I was sick. Please share your SUPER USER access to check the issue.
Al Asked this
4 years ago
· edited
Hello Ofi, hope you're well again.
Ofi Khan Staff
Thanks. I am just recovering. Here is my public IP (hidden content)
Al Asked this
Thanks, I sent it to our hoster.
Al Asked this
Hello Ofi,
There are no more restrictions.
Al Asked this
Hello Ofi,
Please let me know when you can look at the offcanvas menu problem.
Thanks & BR
Al
Ofi Khan Staff
Apology for the delay. I cannot access the administrator. Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. Then there will no restriction. I will check the backup on my localhost and share the fix with you.
Al Asked this
What ist the Problem? Why you can't access?
Al Asked this
Please let me know where exactly you are getting stuck. BR Al
Ofi Khan Staff
My Public IP is changed. Please allow this IP now.
Al Asked this
Hi Ofi, is done.
Ofi Khan Staff
Thanks for the access. I am looking at the issue now.
Al Asked this
I am glad, that it worked. The problem is that when the main menu is in the offcanvas menu it doesn't work the way it does in the mega menu. The sub-items are not visible. Or the arrows are not there or in the wrong place. We can live chat if you need more info.
Ofi Khan Staff
Your issue is fixed now. Please check your site. You had Sub-menu items off for the offcanvas module in German language.
Al Asked this
Please take a look at the last menu item in the offcanvas menu. There are subitems that are not clickable or the arrows are on the wrong place.
Some of the menu sub-items are in bold type, others in normal type.
Ofi Khan Staff
I have used Custom CSS in Template Options -> Custom Code -> Custom CSS. Please check your site now.
Al Asked this
Thanks - it looks good!
Can I use the same code for the english site/template?
Ofi Khan Staff
Yes, if needed the same CSS will work. You can use them in the same place of the template.
Al Asked this
Thank you, it works. At second glance, it looks like the arrows that belong to each sub-menu item are half a line below those menu items. Is there any way to adjust this?
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