Helix Ultimate 2.0.9 Menu Icon Bug - Question | JoomShaper
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Helix Ultimate 2.0.9 Menu Icon Bug

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Arnaud

Helix Framework 3 years ago

Since the last update, the icon to open submenus is missing (showing F1... strange icon). Not all the time, when you first login on the webpage it is fine, but once you click on one of the links, it changes. I thind I had this issue before but can't remember how to solve it ...

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12 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #74329

Hi,

Thanks for contacting us. Could you please give me a screenshot of your issue?

-Regards.

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Arnaud
Accepted Answer
3 years ago #74722

Hi, I am not sure how to do that, you do not seem to accept upload of figures ? If you go to https://www.athanorgym.be and click on one of the top menu subitems, you will see that the icon which is used to open submenus is wrong.

On mozilla it becomes a square with some text inside, on chrome just a square.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #74742
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Arnaud
Accepted Answer
3 years ago #74793
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Chris
Chris
Accepted Answer
3 years ago #74796

Hello,

I checked your link and the dropdown arrow shows on both mozilla and firefox. I would suggest you clear browser cache and refresh.

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Arnaud
Accepted Answer
3 years ago #74835

Hi, Clearing cache does not change anything. As explained, dropdown arrows show if you connect to website, but try selecting one of the top menu subitems (for example Le Club/Historique). Then you will see the problem with dropdown arrows.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #74859

Its also seems ok on my end. Could you please give me any screenvideo of your issue?

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Chris
Chris
Accepted Answer
3 years ago #74894

I understand now, the default menu item is ok, the sub pages are not, for example: https://www.athanorgym.be/index.php/sample-sites-2/projet-2

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Arnaud
Accepted Answer
3 years ago #75092

Exacly, so what can I do about that ?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #75144

Hello Arnaud

Please go to Template Options -> Advanced settings and turn on Enable Font Awesome if not turned on. Hopefully, this will solve your issue.

https://prnt.sc/2dMZCTFGhafi

Best regards

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Arnaud
Accepted Answer
3 years ago #75158

Hi, Thank you, that solved the problem indeed !

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #75183

You are welcome 😊

Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on Joomla Extension Directory. This will inspire us to improve.

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