Hi there!

Sorry for the inconvenience!

Which version of the SP Page builder you are using, please?

However, manually reinstall the latest SP Page builder pro will solve the issue I hope!

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/installation

Keeping a full site backup before performing anything is must!

Best Regards

Thanks a lot.

We have already updated SP Page Builder, Joomla and all options and we still have that problem.

Here is the link to the page where you can see that the images of the modules next to the list change in size

Here is the link to the page where you can see that the images of the modules next to the list change in size, the price module comes out with a lot of space (not so in SP PAge Builder) and the accordions continue to close on their own.

Hi,

May I have your admin access to check the issue, please?

I hope you have full backup of your site!

Regards

Thank you so much.

Apart from the issue in the pages of SP Page Builder, the design within Joomla itself has also changed and we see errors such as those in the screenshot that I attach.

I leave you our admin access to enter as administrator.

I am also checking that it is slower than normal and sometimes it gets block.

We have also seen that the interface of SP Page Buider when updating has changed and now it does not allow us to move the pages and is older.

I leave the link for the administration panel. Thank you.

Another thing that is happening is that in the footer, one of the links does not work, everything is set well and you cannot click on it. The link is "Trabaja con Nosotros"

Hi there!

Sorry for the delayed response! I have checked your backend end find module editing window normal. You may clear your Joomla and browser cache. Here is a screenshot: https://prnt.sc/103uktk

I am looking into your other issues too...

Best Regards

Thanks you so much. I am waiting for the time you need.

Oops! I have found out you install templates from both helix3 and helix ultimate framework! https://prnt.sc/103xskg

Please keep templates from one framework only, as they are different in many cases and interferes.

Please remove all instances from one framework and check again.

If problem persists then try disabling compress JS. Or, If you compressed JS files using Helix Ultimate option then don't add sppagebuilder.js file to compress. That files is already compressed so I think no need to compressed again.

Best Regards

Clearing Joomla and Broser cache is important.

Thank you so much for your response.

We have made the changes that you comment, cleared the cache, eliminated templates (they were not being used, they were only downloaded), etc. We continue to have errors, the interface continues to look bad, and they are constant errors that are not making the work much difficult.

Above all, the errors that delay us the most are the changed size of the photos and the fact that the accordions do not open.

Sorry, here is the example link

Hello.

I have managed to fix all the errors simply by redoing the modules. The only error that persists is that of the accordions. It is impossible to open them. We did everything you told us and the accordions are still closed, even if I do them again.

Thank you.

Hi,

Sorry for the delay!

I have checked again. the accordion issue seems solved.

Please check and let me know.

Best Regards

Hola:

Si, gracias, ya está resuelto

Un saludo.

Hi,

I have excluded the sppagebuilder.js file from the Javascript compression within the Advanced tab of your Template Options, as I explained in one of my replay above.

So it solves the issue.

You may close the post now by marking resolve the answer I guess:)

Best Regards

Can you explain how to do this please as I am having the exact same issue as you can see here https://www.joomshaper.com/forum/question/8121