Some Images Don't Load After Enabling Lazy Load In The Global Configuration - Question | JoomShaper
Black Friday sale is live with flat 50% OFF. Sale ends soon! Grab your deal now!

Some Images Don't Load After Enabling Lazy Load In The Global Configuration

M

Max

Helix Framework 3 years ago

Hello!

I enabled lazy loading from the Global Configuration (the global settings of SP Page Builder - turned ON the Lazy Load button). After that the background image on the page https://joomla3.weblider.ru doesn't load and is changed to the placeholder image https://res.cloudinary.com/joomshaper/image/upload/v1582107175/placeholder.svg.

Please, have a look: Before (good) - https://ibb.co/80CbpcT After (problem) - https://ibb.co/v4NBMK6

How do I fix the issue?

Thank you in advance.

Regards,

Max

0
16 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #76174

Please check now. Thanks

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #75652

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

0
M
Max
Accepted Answer
3 years ago #75703

Please, see the hidden content...

0
M
Max
Accepted Answer
3 years ago #75704
0
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #75771

Please give me the super admin access. Thanks

0
M
Max
Accepted Answer
3 years ago #75779

Ready. Done.

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #75859

Please check now and let me know. Thanks

0
M
Max
Accepted Answer
3 years ago #75897

Hello, thank you. It's ok now for PC and mobile, but I still have the same issue with the iPad 2021 Safari:

https://ibb.co/mDYGDwN

Please, help fix the issue.

Thank you in advance.

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #75900

Please clean your browser cache and check again.

0
M
Max
Accepted Answer
3 years ago #75926

I've done that, it doesn't help

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #75940

But, Here is no problem found. I have checked the safari browser. Thanks

0
M
Max
Accepted Answer
3 years ago #75972

It's not just Safari browser. Safari browser on Mac is ok. It's Safari on Ipad 2021 10.2. I sent you the screenshot. Please, fix the issue.

0
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #76075

If I may...

  1. on WindowsFirefox is OK, also Microsoft surface OK.
  2. Can you install different browser on your iPad and check again using it.
  3. Can you on iPad Safari browser enable Incognito mode and check site there as well.

1 & 2 - tell us more about possible reason.

0
M
Max
Accepted Answer
3 years ago #76098

Hello, thank you. I installed Opera on my iPad (2021 10.2) - the same problem. Also I opened the website on my iPad Safari in incognito mode - it didn't help, the same problem(...

As I wrote previously on Mac OS X Firefox, Safari, Chrome - everything is ok.

0
M
Max
Accepted Answer
3 years ago #76199

Thank you very much! The issue is fixed now.

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #76215

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

0