Dear Joomshaper team,
I have saved an SP page "as a copy" (HOME), but no copy was created, but an empty page with the name HOME(2). I cannot delete this new empty page HOME(2) or throw it into the paper basket, then I get the message COM_SPPAGEBUILDER_NO_ITEM_SELECTED.
When I tried again to create a copy of another page for testing, nothing happened.
Can you help me with this problem? That would be great.
Best regards
edi
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please share an screencast video about the full scenario. I will check & get back to you soon.
-Thanks
Hi Toufiq and Joomshaper support team,
thanks for your answer.
You can watch or download a screencast video at the address given in the hidden area.
I hope you can help me with this problem.
Thanks!
Best regards
edi
Yes, Save as copy function doesn't work as expected. I have reported to our developer team.
Initial solution : Export your page and import the JSON file into new page.
-Thanks
Dear Toufiq,
thank you very much for your quick feedback. I'll wait for the feedback from the development team. I hope that they will find another solution.
Have a nice weekend!
Edi
Already they started work about this issue. Thanks
Dear Toufiq,
is there any information about the error/problem with the page builder?
Best regards Edi
Please update the 3.8.8 version and check your issue. Thanks
Dear Toufiq,
SP Page Builder Version 3.8.8 was already installed three weeks ago. The problem described still persists. Please check again why it is not working correctly.
Many Thanks!
Edi
Database issue solved. Please give me your phpMyadmin access.
Dear Toufiq,
unfortunately, access to phpMyAdmin is only possible via the Strato customer portal, where the domain is hosted. I am not allowed to give access to third parties. Is there a guide on what to customize in the database? Then I can do it myself.
Best regards
edi
Can you give me your database via export?
Good morning, dear Toufiq,
you can find the exported database in the link in the "hidden content".
I hope you can download it.
I hadn't thought of that, thanks for your help!
Best regards
edi
Use this database and check your issue.
Dear Toufiq,
I forgot to reply, sorry!
It worked with the imported database, wonderful! Many thanks for the help!
Which tables did you change? I would like to be able to understand.
Many greetings
Edi
Page Builder based all tables id.
Will you please spend some to write a review about our product and support quality?
