Solved Helix Framework

Edditing Helix Framework 2 causes '504' error

Asked by Peter 4 years ago Last activity 4 years ago

Hello,
I am working on Joomla 3.10.9 and am preparing to switch to Joomla4.
For this I need a good framework and Helix Ultimate was recommended to me. Version 2.0.10 is installed.
When I open the editor and make a change, it only works partially. After a few changes, I get a '504' error message and access to both the front end and back end of the website is blocked.

My hosting company should, in their opinion, restart a PHP pool and then the site will work again. Until I do another edit in Helix Ultimate.
Obviously, this is not desirable and I am looking for a structural solution. Please note that I am not a PHP programmer and I cannot deal with any programming rules that may be suggested, without documenting them step by step. Sorry for this.

I hope for a practical solution.
Regards,
Peter and Arie

[url=https://postimg.cc/fJh3LwbF][img]https://i.postimg.cc/fJh3LwbF/error-504.png[/img][/url]

[url=https://postimg.cc/MvbnfhMG][img]https://i.postimg.cc/MvbnfhMG/Extension-versions.jpg[/img][/url]

[url=https://postimg.cc/VJfdqDnW][img]https://i.postimg.cc/VJfdqDnW/Helix-error.png[/img][/url]

[url=https://postimg.cc/NKdLpmxq][img]https://i.postimg.cc/NKdLpmxq/Log-File-error.png[/img][/url]

Accepted answer

Marked as the solution

‏‏‎ ‎J‏‏‎‎e‏‎‏‏‎‎n‏‏‎‎s W.‏‏‎

4 years ago

@Peter

This error can occur for various reasons.
To find out where the problem is, you need to check the php-error-log.
possible path to the logfile "var log plesk-phpXX-fpm error.log" *

It is possible that Helix requires a php extension that is not enabled.
But also too little memory or another limitation could be the cause.
Therefore, checking the error log of PHP itself is necessary.

Replace the spaces with a dash, I can not post this path, because of the restriction by joomshaper and cloudflare.

4 more replies

Peter Asked this

4 years ago

Finally I managed to add some images.....

Mehtaz Afsana Borsha Staff

4 years ago

Hi,

Glad to know that you have fixed the issue. You can now accept the answer and close this post.

-Regards.

Peter Asked this

4 years ago

Hi Mehtaz,

Thanks for the response. My addition that I had finally succeeded in adding images was about the fact that this forum had an unfamiliar way of adding images.
I finally managed to add the illustrations of my problem. The problem is still there. "I get a '504' error message and access to both the front end and back end of the website is blocked." In short: "help!"

Peter Asked this

4 years ago

Thanks for the suggestion!