Solved Templates

Helix Ultimate rendering issue

Asked by Heinz Wettengel 4 years ago Last activity 4 years ago

Hi,
I observed an rendering issue with Helix Ultimate Template using Joomla 4.
When I start the view in portrait mode on my mobile device (either iPhone or iPad) and turn to landscape view, the header region (with logo and mobile menu) remains in the previous size, filling only half of the display width. Reloading the page recovers the view.

The other way round, starting with landscape and turning the device to portrait works well.

I provide you with 3 pictures showing this effect.
https://drive.google.com/drive/folders/1XbDOJfJ7kuf9U-im340r5eU5d6Eo1OTU?usp=sharing

You may also have an own trial with your mobile device on
https://www.fotoclub-leonberg.de/

Best Regards

Accepted answer

Marked as the solution
Toufiq Senior Staff

We will try to improve it future update. Thanks

42 more replies

Toufiq Senior Staff

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please share an real-time device screenshot.

-Thanks

Heinz Wettengel Asked this

What do you mean with "real-time device screenshot"? I sent you already screenshots of the behaviour.
Get your mobile device and try it out!

Toufiq Senior Staff

When you rotate your device then you need to reload your page. Thanks

Cause, Javascript need to load to resize webpage.

-Thanks

Heinz Wettengel Asked this

Why could that not be done automatically? Browsers are aware of rotation, they also report the monitor resolution (width and hight are swapped by rotation).

Toufiq Senior Staff

Javascript file need to load for the device size wise. Webpage responsive workd by their viewport size. That's why need to reload the javascript. Thanks

Heinz Wettengel Asked this

But why is only the header affected? Other parts of the page are displayed correct. Even the footer is correct.

Toufiq Senior Staff

Add this css code inside the custom.css file and check again.

#sp-header {
    width: 100%;
}
Heinz Wettengel Asked this

Hi Toufiq,
I am sorry, but this solves not the problem.

Anyway, the bug occurs not only with mobile devices changing orientation. It can be seen also on desktop browsers. If the page is started with a smaller window width and subsequently the width is increased, the header remains in size.

The bug occures only in boxed layout mode for both, desktop and mobile.

Perhabs this helps to find the root cause.

Best regards

Toufiq Senior Staff

Will you please provide me the Joomla administrator access to check the issue?

Heinz Wettengel Asked this

Sorry, this is not possible, because of privacy issues.

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