Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

Note: Did you contact your server provider?

-Thanks

I have added the login information to the hidden content section. Thank you

Please give me super administrator access. Thanks

Hi Toufiq, The access level has been upgraded to super user. Thank you.

It doesn't updated super admin.

Sorry, please try again it has been upgraded just now.

Give me FTP access to download akeeba backup. Tried many times download from admin area. But, after some time it canceled. Thanks

The memory has been cleared and you are now able to carry out the operations you need from the administrator. Sorry for the delayed response. Thank you

This is the FTP access you require just in case there is another roadblock.

FTP access doesn't work.

Please try to reinstall the Akeeba now. It should be able to install. Sorry I have not gotten back to you for the past week. Thank you.

Sorry, the FTP access doesn't work. Thanks

The FTP doesn't work but I gave you a super admin access to the joomla administrator with the details attached here. I just checked and it works.

I can't download your Akeeba backup from the Joomla administrator. Again & again failed to download. That's why i need the FTP access. Thanks

Hello Toufiq, please use the IP address in the host field. It works. Thank you

FTP doesn't connect. Is there any specific rules to connect FTP?

No specific rules. Here is the a video of what we're doing. It carries the same FTP login details so it is below in the hidden content area of this post.

This works now too

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

https://www.trustpilot.com/review/www.joomshaper.com