Problem : Helix Ultimate extension not working, it displays server not available when template style is opened after some minutes.
Expected Behavior : Loads up properly so site layouts can be created or edited.
Solved
Helix Framework
Issue with creating Header/footer on a joomla 3.10 with helix
Accepted answer
Marked as the solution
Toufiq Senior Staff
Please check now. Thanks
19 more replies
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
Note: Did you contact your server provider?
-Thanks
Duck & Shark Asked this
I have added the login information to the hidden content section. Thank you
Toufiq Senior Staff
Please give me super administrator access. Thanks
Duck & Shark Asked this
Hi Toufiq,
The access level has been upgraded to super user.
Thank you.
Toufiq Senior Staff
It doesn't updated super admin.
Duck & Shark Asked this
Sorry, please try again it has been upgraded just now.
Toufiq Senior Staff
Give me FTP access to download akeeba backup. Tried many times download from admin area. But, after some time it canceled. Thanks
Duck & Shark Asked this
The memory has been cleared and you are now able to carry out the operations you need from the administrator. Sorry for the delayed response. Thank you
Duck & Shark Asked this
This is the FTP access you require just in case there is another roadblock.
Toufiq Senior Staff
FTP access doesn't work.
Duck & Shark Asked this
Please try to reinstall the Akeeba now. It should be able to install. Sorry I have not gotten back to you for the past week.
Thank you.
Toufiq Senior Staff
Sorry, the FTP access doesn't work. Thanks
Duck & Shark Asked this
The FTP doesn't work but I gave you a super admin access to the joomla administrator with the details attached here. I just checked and it works.
Toufiq Senior Staff
I can't download your Akeeba backup from the Joomla administrator. Again & again failed to download. That's why i need the FTP access. Thanks
Duck & Shark Asked this
Hello Toufiq, please use the IP address in the host field. It works. Thank you
Toufiq Senior Staff
FTP doesn't connect. Is there any specific rules to connect FTP?
Duck & Shark Asked this
No specific rules. Here is the a video of what we're doing. It carries the same FTP login details so it is below in the hidden content area of this post.
Duck & Shark Asked this
This works now too
Toufiq Senior Staff
You are most welcome. Will you please spend some to write a review about our product and support quality?
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