I get error 404 after the upgrade - Forum | JoomShaper
Staff replied SP Page Builder

I get error 404 after the upgrade

Asked by Corrado Guarino Lo Bianco 4 years ago Last activity 4 years ago

Hi,
I just upgraded the SP page builder to release 4.0 (under Joomla 4 and Helix Ultimate)
Before the upgrade, I created a backup of the site and restored it in a new local folder (I'm using xampp).
I succesfully tested the site and everything was working.
Then, I cleaned the cache and upgraded SP page builder from version 3.8.7 to 4.0.0. I newly cleaned the cache (site and browser) and newly tested the site. Everything is working, but I can't edit the pages created by the release 3.8.7: I get a 404 error.
Can you please help me?

Best regards,
Corrado

12 replies

Tad Osborn

Same problem here. Blank page when trying to do anything with SP Page Builder after installing update. HELP!

Corrado Guarino Lo Bianco Asked this

Addendum:
I get the same result if I create a new page and, then, I select any language different from English. I also reinstalled the languages, but the problem is still there.

Corrado

Toufiq Senior Staff

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Corrado Guarino Lo Bianco Asked this

Hi Toufiq,
thank you for contacting me. Unfortunately, I'm working inside a xampp environment, so that the site is not externally accessibile. Please, tell me how can I support you to debug the problem.
Best regards,
Corrado

Toufiq Senior Staff

Go to the global configuration & enable the error reporting maximum. Then enable the debug mode. Let me know your PHP version & Page Builder version. Is it possible to upload your site your staging server? Thanks

Corrado Guarino Lo Bianco Asked this

Hi Toufiq,
php version 7.4.29, Page Builder 4.0.1.
This is the error I get when I try to edit an existing page which is not in English:

Location
1 () JROOT/components/com_sppagebuilder/models/form.php:128
2 SppagebuilderModelForm->getItem() JROOT/libraries/src/MVC/View/AbstractView.php:153
3 Joomla\CMS\MVC\View\AbstractView->get() JROOT/components/com_sppagebuilder/views/form/view.html.php:28
4 SppagebuilderViewForm->display() JROOT/libraries/src/MVC/Controller/BaseController.php:697
5 Joomla\CMS\MVC\Controller\BaseController->display() JROOT/components/com_sppagebuilder/controller.php:80
6 SppagebuilderController->display() JROOT/libraries/src/MVC/Controller/BaseController.php:735
7 Joomla\CMS\MVC\Controller\BaseController->execute() JROOT/components/com_sppagebuilder/sppagebuilder.php:26
8 require_once() JROOT/libraries/src/Dispatcher/LegacyComponentDispatcher.php:69
9 Joomla\CMS\Dispatcher\LegacyComponentDispatcher::Joomla\CMS\Dispatcher{closure}() JROOT/libraries/src/Dispatcher/LegacyComponentDispatcher.php:71
10 Joomla\CMS\Dispatcher\LegacyComponentDispatcher->dispatch() JROOT/libraries/src/Component/ComponentHelper.php:389
11 Joomla\CMS\Component\ComponentHelper::renderComponent() JROOT/libraries/src/Application/SiteApplication.php:204
12 Joomla\CMS\Application\SiteApplication->dispatch() JROOT/libraries/src/Application/SiteApplication.php:243
13 Joomla\CMS\Application\SiteApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:278
14 Joomla\CMS\Application\CMSApplication->execute() JROOT/includes/app.php:63
15 require_once() JROOT/index.php:32

Best regards,
Corrado

Corrado Guarino Lo Bianco Asked this

Hi Toufiq,
I eliminated large part of the site contents and I can upload the akeeba backup of the site. Please, tell me how I can upload the file.

Best regards,
Corrado

Toufiq Senior Staff

Will you please re-download the Page Builder package and install it on your site. Then check again. Or Can you provide me the administrator access to check the issue? Thanks

Corrado Guarino Lo Bianco Asked this

Hi Toufiq,
I reinstalled release 4.0.1 of Page Builder, but the problem is still there. As I wrote in my previuos comments, I can upload a compact version of my site (an Akeeba backup) if you indicate me an upload link.
Best regards, Corrado

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