SPB 4.0.3 Media Manager Not Showing Folders
Kinastowski
I am running Joomla 3.10.11 with SPB 4.0.3 in test lab (coming from SPB 3.8.8). In SPB 3.8.8 all images are stored and sorted in folders. If I start the media manager (SPB 4.0.3) I can see All Items, Images, Videos, Audios, Attachments and Folders as buttons at the side. All selections are working fine excapt the Folders button. If I click Folders for a short time there is the message "No Icon found" and then all Elements of the Media Manager are gone.
https://www.dropbox.com/s/ons96tx1b7tiw8d/Media_Manager_all_items.jpg?dl=0 https://www.dropbox.com/s/uj71timovcb6plb/Media_Manager_Folders.jpg?dl=0
Best Regards
Kinastowski
Accepted AnswerHi Toufiq
I did a fresh copy of my homepage and did the update from 3.8.8 to 4.0.3.
Now the presentation of the folder are correct and the features are available.
Thank you for your support. Best Regards
Toufiq
Accepted AnswerHi there,
Thanks for contacting us. Sorry for the inconvenience. Can you share an screencast video about the full scenario?
-Thanks
Kinastowski
Accepted AnswerHi Toufiq
there are two videos. The first with SPB3.8.8 the second with SPB4.0.3. There was only the installation of SPB4.0.3 inbetween. Nothing else. https://www.dropbox.com/s/j0b27kgkjhc3733/Folder%20SPB3.8.8.mp4?dl=0
https://www.dropbox.com/s/vfy286bi187a1jd/Folder%20SPB4.0.3.mp4?dl=0
Best Regards
Toufiq
Accepted AnswerWill you please provide me the Joomla administrator access to check the issue?
Kinastowski
Accepted AnswerHi, this is not possible because the test environment is not connected to the Internet.
Toufiq
Accepted AnswerPlease check here and let me know if you found the problem.
Kinastowski
Accepted AnswerHi Toufiq, I was able to start the Edit Mode and open the Media Manager. I can see all folders and can see the Images if I go deeper into the structure.
Again, what I did is to update only a running SPB3.8.8 with the package of SPB4.0.3 and it is not possible to see the folders anymore. All other features of the Media Manager like All, Images,etc. are working.
By the way I can see your example is of SPB4.0.2
Kinastowski
Accepted AnswerAlso this version is working. My test system is based on wamp64. So I have full access to all elements. Is there someting else to test?
Kinastowski
Accepted AnswerTo be honest the version 4.0.3 is so buggy that I dont like to update my live system. Up to now I have 5 open bug discriptions.
But in case I will do, what is the best solution to go back to SPB3.8.8 with low risk?
Toufiq
Accepted AnswerBut in case I will do, what is the best solution to go back to SPB3.8.8 with low risk?
You will lose your data if you roll back previous version. Cause, we have decalred in release post there is no way to downgrade.
Toufiq
Accepted AnswerCreate an staging site to test live.
https://drive.google.com/file/d/1ms8hPQfM3xfF4XUO0W4pUZAhzGUqxBwD/view
- Create a subdomain from your cPanel
- Export your existing site Database from PHPMyAdmin
- Create a new Database
- Import the existing Database to the new Database
- Update configuration.php file
- Go to the administrator of the staging site
Toufiq
Accepted AnswerYou are most welcome. Will you please spend some to write a review about our product and support quality?