SPB 4.0.3 Media Manager not showing folders - Forum | JoomShaper
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SPB 4.0.3 Media Manager not showing folders

Asked by Kinastowski 4 years ago Last activity 4 years ago

I am running Joomla 3.10.11 with SPB 4.0.3 in test lab (coming from SPB 3.8.8). In SPB 3.8.8 all images are stored and sorted in folders.
If I start the media manager (SPB 4.0.3) I can see All Items, Images, Videos, Audios, Attachments and Folders as buttons at the side. All selections are working fine excapt the Folders button. If I click Folders for a short time there is the message "No Icon found" and then all Elements of the Media Manager are gone.

https://www.dropbox.com/s/ons96tx1b7tiw8d/Media_Manager_all_items.jpg?dl=0
https://www.dropbox.com/s/uj71timovcb6plb/Media_Manager_Folders.jpg?dl=0

Best Regards

Accepted answer

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Kinastowski Asked this
4 years ago

Hi Toufiq

I did a fresh copy of my homepage and did the update from 3.8.8 to 4.0.3.

Now the presentation of the folder are correct and the features are available.

Thank you for your support.
Best Regards

15 more replies

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Toufiq Senior Staff
4 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Can you share an screencast video about the full scenario?

-Thanks

Toufiq Senior Staff
4 years ago

Will you please provide me the Joomla administrator access to check the issue?

Kinastowski Asked this
4 years ago

Hi,
this is not possible because the test environment is not connected to the Internet.

Kinastowski Asked this
4 years ago

Hi Toufiq,

it is possible to log in as admin but what shall I test?

Kinastowski Asked this
4 years ago · edited

Hi Toufiq,
I was able to start the Edit Mode and open the Media Manager. I can see all folders and can see the Images if I go deeper into the structure.

Again, what I did is to update only a running SPB3.8.8 with the package of SPB4.0.3 and it is not possible to see the folders anymore. All other features of the Media Manager like All, Images,etc. are working.

By the way I can see your example is of SPB4.0.2

Toufiq Senior Staff
4 years ago

Updated page builder 4.0.3 version. Please check again. Thanks

Kinastowski Asked this
4 years ago

Also this version is working.
My test system is based on wamp64. So I have full access to all elements.
Is there someting else to test?

Toufiq Senior Staff
4 years ago

You can check your site on live server.

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