SP Page Builder in Article issue - can't open. - Forum | JoomShaper
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SP Page Builder in Article issue - can't open.

Asked by Ang Corey 4 years ago Last activity 4 years ago

I used SP Page Builder to create and publish articles.
But now when I try to edit the article, SP Page Builder doesn't open properly and I can't do any edits.

This is what I see on opening the article:
https://ibb.co/pwkqX5Y
https://ibb.co/r0jJ6H4

Am on Joomla 3.10.11 Have latest SP Page Builder version.

website: https://privacymatters.com.sg
Articles are in the PDPA Forum page.

Thank you.

5 replies

Oldest first Newest first Most helpful
Ang Corey Asked this
4 years ago

I thought it was because my subscription to SP Page Builder was expired, so I subscribed again but issue is still not resolved.

Ofi Khan Staff
4 years ago

Hello Ang Corey

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Ang Corey Asked this
4 years ago · edited

Thanks Ofi Khan. Sharing my admin access.

I also have another issue in another thread which is not resolved ... ie. purple layover on the banner and banner image. Appreciate your assistance with it. Thank you.

Ang Corey Asked this
4 years ago

Hi Support Team,

Any update on this issue? Thank you.

Ofi Khan Staff
4 years ago

Please delete the articles from the database and create new ones. Your data is corrupted. Go to xxxxx_content table and delete all data. Then add new articles. It will work fine.

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