Awaiting an answer SP Page Builder

Update to SP Page Builder 4.0.3 broke site (front and back)

Asked by Edi Berentzen 4 years ago Last activity 4 years ago

Hey together,

Hi everyone, I did the SP Page Builder 4 update on one site (Joomla 3.10.11.), after that the whole Page Builder disappeared (in the menu). In the component view there was only the note "Try new experience".
I then reinstalled the SP Page Builder 3.8.6 and now many add-ons on the pages (frontend and backend) are crashed.

How can I fix this?

Best regards
edi

10 replies

Paul Frankowski Senior Staff

4 years ago · edited

Hi Edi,

Warning!
You do not have access to the Administrator section of this site.

Please reinstall with SP Page Builder Pro 3.8.8

then clean Joomla cache deeply, then your browser cache, then it should be OK in Editor.

You can also delete that folder: components\com_sppagebuilder

before reinstallation to be 100% sure that only SPPB 3.x files are there!

Edi Berentzen Asked this

4 years ago

Hi Paul,
Unfortunately this did not work...
Please have a look at the backend (see hidden content).
E.g. SP Page Builder page id47 ("Service > Rund um die Tonne > An-, Ab- und Ummeldung von Abfalltonnen"):
there is an accordion from which all the text blocks have been moved to the bottom of the page, they are no longer in the individual accordions.
Greetings edi

Paul Frankowski Senior Staff

4 years ago

Thanks,

ID 49 "Beschädigung oder ..." is OK

so I have to check why this same addon on different Page (ID47) is not working.

Paul Frankowski Senior Staff

4 years ago

Ok, I have bad news.

On that page - content of that addon is broken.

My recommendation is .... recover database backup from YESTERDAY, a day before SPPB 4 upgrade! Nothing more, just database.

If you don't have it , just ask hosting support they should have it !

I cannot fix more.

Edi Berentzen Asked this

4 years ago

Hi Frank,

thanks for your really quick help. I think if it is only the one page, we can build it new.
Or do you think it is necessary to recover the older version of database (or e.g. akeeba backup)?

Best regards and hav a nice weekend!
edi

Paul Frankowski Senior Staff

4 years ago · edited

You have to consider what would take less time (and mind efford):

Recover whole database
Recreate that addon (delete first) only in that page, and prey that it was only there.
Recover from database backup that page code only and insert using MyPHPAdmin and prefix-sppbpagebuilder table.

Edi Berentzen Asked this

4 years ago

Dear Paul (sorry I called you Frank the last time!),

thanks for your advice!

There is another problem on the site. There is an addon with Open Street Map but it doesn't show up the map in the frontend. It also doesn't work on a brand new blank page builder page.
I asked in your support a time ago, but So far I haven't found a solution ...
Please could you have another look at this?
See the SP pages in hidden content.

Best regards
Edi

Paul Frankowski Senior Staff

4 years ago

Hmm, on all my sites OSM addon works well, also map exported from your Page.

I will check one more thing

Paul Frankowski Senior Staff

4 years ago · edited

On raw Helix Ultimate on your site maps are 100% OK,
so it has to be conflict with one of extra JS, jQuery script maybe from template?

Anyway, if you would compare Error console in Helix Ultimate vs JM university you will see how many error you have. Maybe this time you should contact with template support.
It means that OSM addon is correct, something else damage it

Edi Berentzen Asked this

4 years ago

Dear Paul,
many thanks for your very quick support and the suggestions for finding the error.
Good idea to test a page with the helix!
I will contact the template support now.

Many greetings
edi