I just wanted to update to the latest version of pagebuilder and got this error:
Failed opening required '/var/www/vhosts/<domain>/httpdocs/administrator/components/com_sppagebuilder/editor/helpers/AddonsHelper.php' (include_path='.:/opt/plesk/php/8.3/share/pear')
I tried updating first with Extension-Update mechansim (from V4.0.7 to 6.1.2) and then tried to upload the whole zip-package. Both would not work. With FTP I see that there is not com_sppagebuilder/editor-directory at all...
Hello Markus,
Sorry for the inconvenience you're experiencing with the page builder update.
To assist you further, could you please provide super user access to your site?
Looking forward to your response.
Best regards
Hi Atick
I privided super user access to the test-site. Pleases check the hidden content field.
Hello Markus,
Sorry for the inconvenience you're experiencing. It appears the provided access has administrator privileges, but not super user access.
Best regards
You are right. I granted now Super-User Access.
Could you please provide your server access?
FTP-Account see hidden content.
I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
Hi Atick
well done! Looks perfect to me. I can edit all pages in Pagebuilder, which is also on the latest release. So Test is fixed.
Can you advice me to fix the prod site or do you need access to the prod site as well? Anyway I am interessted what the problem was...
thanks
Markus
Hi Atick. Just to come back to you.
Can you advice me to fix the prod site or do you need access to the prod site as well? Anyway I am interessted what the problem was...
thanks Markus
Hello Markus,
Sorry for the inconvenience you're experiencing. It appears the issue is due to an incomplete SP Page Builder installation, which can be a bit complex to resolve.
To address this directly, could you please provide superuser access to your main site? I'll fix it there for you.
Best regards
Check the prod access below...
After I edited my test environement homepage, i get a "Oops... Page Not Found!"....Maybe you can check...
The old credentials not working
I reset the password and reactived...sorry for that.
Hello Markus,
Sorry for the inconvenience you're experiencing. It appears the issue is being caused by your template, which isn't a JoomShaper template. Your current template is likely overriding many of our SP Page Builder addons, specifically the addon in the page override tab, which is causing the problem.
Best regards
What should i do to fix it. Would an update of the template help? Or is there a way to stop the overriding topic. Is there evidence for that in order to create a ticket with the template provider?
The flex template itself is delivered with PageBuild included. Actually there should be somehow the compatibility given.
Little Update. I just updated the flex template from 3.9 to the latest 4.3 Version. The front-end looks good and is working again (at the moment :-)).
