After Update To Latest Sppagebuilder_pro To Version 5.5.1 And Joomla ERROR TAX UNDEFINED
Fremantle Software
On 09-02-2025 i did a Joomla update to his latest version and after that i did an update to sppagebuilder_pro to version 5.5.1 Now i get the next error "Inclusief btw undefined" on the backend of my website. The VAT amount is no longer displayed on the Order overview and invoice.
Ziaul Kabir
Accepted AnswerHello Fremantle,
Thanks for reaching out to us. I am apologizes for this. Please, give us your admin access. Before sharing your admin access in the hidden content section, please make sure to take a full backup of your site to avoid any data loss.
Once done, let us know so we can investigate further.
Best regards,
Fremantle Software
Accepted AnswerWebsite access
Fremantle Software
Accepted AnswerI don't get the printscreen in this document! Login in the website and goto the backend under Easystore and option Orders and select an order and you see the problem!
Ziaul Kabir
Accepted AnswerHello,
I have placed a test order (Order Link) and did not encounter any errors.
Could you please provide screenshots using Lightshot or a Screen Recording using this? This will help me better understand the issue.
Thanks!
Fremantle Software
Accepted AnswerFremantle Software
Accepted AnswerI don't know how you did it, but with different browsers it's still the same result!
For the update of Joomla and Pagebuilder, I made a backup and put it on another development environment and that works fine BTW! So it must have something to do with the updates and not the browser! Website in hidden content
Fremantle Software
Accepted AnswerI did some further research and started the webshop on various laptops, desktops and also on an IPad and they all gave the same result!
If I indicate to the administrator "Language" English (United Kingdom), the VAT is shown as follows: "(Incl. Tax €7.81)".
If I indicate to the administrator "Language" Dutch (nl-NL), the VAT is shown as follows: "(Inclusief btw undefined)".
Login as Administrator and goto EasyStore -> Orders -> And select order #29 and see the problem!
Also very strange how the product now is displayed!
Aanbieding! Kat - Surprise box - Vlees (variatie van 24 blikken) - 24 x 200 gram €45,00 €45,00 x1 Inclusief btw undefined €45,00
Ziaul Kabir
Accepted AnswerHello,
I have found the issue. It comes from the file:
administrator/language/nl-NL/com_easystore.ini
The problem is with the constant:
COM_EASYSTORE_APP_INCLUDING_TAX_MSG="(Incl. Tax {{amount}})"
The "amount" is a variable, and when you translated your site, it was also translated into Dutch. As a result, the system couldn’t find the correct value for this variable.
This should now be resolved. Please check and let me know if the issue persists.
Best regards,